Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
Generic

Larissa Jane White

Auckland

Summary

I'm a diligent and extremely passionate worker with a solid history in customer care both over the phone and in person. Adept at resolving customer issues and improving service. I've demonstrated skills in communication and problem-solving through out all my jobs and have gathered a steady set of people skills along the way. Before I left my last job I won an award for Totally Devoted in Customer Care which I take pride in because I've always been a strong communicator and go above and beyond what is required of me in all my work tasks.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

2degrees
11.2016 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through customer service and prompt problem-solving.
  • Assisted call-in customers with questions.
  • Maintained product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues.

Front of House Staff Member

Devon On The Wharf
08.2016 - 10.2016
  • Welcoming and seating customers.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests
  • Provided positive interactions with customer experiences with menu recommendations and answering questions about food
  • Resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Delivering exceptional service and maintaining a clean, welcoming environment.

Front of House Staff Member

Columbus Coffee
04.2013 - 01.2016
  • Welcoming and seating customers.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests
  • Provided positive interactions with customer experiences with menu recommendations and answering questions about food
  • Resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Delivering exceptional service and maintaining a clean, welcoming environment.

Front of House Staff Member

Mozaik Cafe
04.2013 - 01.2014
  • Welcoming and seating customers.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests
  • Provided positive interactions with customer experiences with menu recommendations and answering questions about food
  • Resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Delivering exceptional service and maintaining a clean, welcoming environment.

Casual Customer Retention

AA Insurance Limited
08.2011 - 02.2012
  • Paid attention to detail while completing assignments.
  • Understanding and operating microsoft programmes such as exceel and word.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.

Front of House

KFC Windsor Park
03.2011 - 08.2011
  • Welcoming and seating customers.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests
  • Provided positive interactions with customer experiences with menu recommendations and answering questions about food
  • Resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Delivering exceptional service and maintaining a clean, welcoming environment.

Education

Certificate - Early Childhood Education

Auckland University of Technology
Auckland, NZ
12-2016

Level 4 - Make Up Artistry

Cut Above Academy
01.2012

NCEA Level 2 - undefined

Westlake Girls Highschool
01.2010

NCEA Level 1 - undefined

Westlake Girls Highschool
01.2009

Skills

  • Customer service
  • Complaint handling
  • Problem resolution and Analytical thinking
  • Relationship building with customers
  • Product and service knowledge
  • Documentation and reporting
  • Time management
  • Multitasking and organization
  • Memory retention
  • Interpersonal communication and excellent communication overall
  • Computer and operating systems proficiency

Accomplishments

    Totally Devoted Category Award for Customer Care at 2degrees.

Timeline

Customer Care Representative

2degrees
11.2016 - 06.2018

Front of House Staff Member

Devon On The Wharf
08.2016 - 10.2016

Front of House Staff Member

Columbus Coffee
04.2013 - 01.2016

Front of House Staff Member

Mozaik Cafe
04.2013 - 01.2014

Casual Customer Retention

AA Insurance Limited
08.2011 - 02.2012

Front of House

KFC Windsor Park
03.2011 - 08.2011

Level 4 - Make Up Artistry

Cut Above Academy

NCEA Level 2 - undefined

Westlake Girls Highschool

NCEA Level 1 - undefined

Westlake Girls Highschool

Certificate - Early Childhood Education

Auckland University of Technology

Hobbies and Interests

In my spare time I like to read and enjoy creatively writing. Spending quality time with my daughter and partner. I thoroughly enjoy connecting with nature whether it be for a walk, hike or swim and I'm passionate about history with a thirst for knowledge. 

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Larissa Jane White