Larnia Toko

Auckland,AUK

Summary

Accomplished professional with expertise in customer service, leadership, and problem solving to enhance team performance and client satisfaction. Adept at multitasking and time management to maintain organization and deliver results under pressure. Committed to continuous learning and contributing reliable, effective solutions to support organizational success.

Overview

years of professional experience

Work History

Full time

McDonald's

11.2024 - Current

Delivering excellent customer service, ensuring a welcoming atmosphere and resolving issues swiftly.
Working well under pressure in a fast paced working environment.
Coordinated daily operational tasks to streamline workflow, resulting in improved process predictability and enhanced team productivity.
Assisted customers with order accuracy and payment processing, enhancing transaction speed and reducing wait times during busy periods.

House Keeping

01.2022 - 12.2022

Cleaned and sanitized guest rooms and common areas, ensuring a high standard of cleanliness.
Time management to ensure quality cleaning standards.
Self-motivated to achieve tasks set out for the day.
Collaborated with team members to maintain a safe work environment.

Education

NCEA level 1 -

Manurewa High School

Manurewa, Auckland

NCEA level 2 -

Secondary School of Territory Studies (SSTS)

level 3 hairdressing -

Manukau Institute of Technology

Ōtara

Skills

Open to learning new things
Time Management
Excellent Communication Skills
Team Player
Self-motivated
Good under pressure
Reliable
Cleanliness

Leadership
Problem solving
Customer service
Multitasking
Organization
Reliability
Sanitation

References

Tess Otineru, tessotineru@yahoo.com, 022 194 4744
Sally Hamiora, s.hamiora@gmail.com, .021 120 8385
Merepounamu, m.hamiora@yahoo.com, 0274503230

Awards

Certificate in completing NCEA level 1
Certificate of recognition in hospitality for excellent attitude and effort

Personal Information

Age: 18

Timeline