Latika Moghe

Leading a range of ServiceNow projects and initiatives to deliver value and successful outcomes using the ServiceNow platform involves a strategic and structured approach.

• ServiceNow Product owner, decision maker
• Proven ability to implement detail-oriented RFI and RFPs with respect to ServiceNow overarching solution
• Translated ServiceNow business and technical requirements into architectural blueprint to achieve business objectives.
• Hands-on experience on ServiceNow HR, ITSM, Employee Experience, ITOM, FSO, CSM, SecOps
• Identified ServiceNow opportunities and wins associated with contributing to and leveraging enterprise data assets.
• Led ServiceNow team of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
• Facilitating ServiceNow workshops, including user-centric and discovery workshops, is essential for gathering requirements, aligning stakeholder expectations, and ensuring that solutions are tailored to meet specific needs
• Defined how technology offerings can support business needs and build a business case to support these needs
• Assessed the financial aspects of business opportunities; identifies and quantifies financial and non-financial benefits of proposed solutions
• Specialized in and builds an internal brand within a domain/offering
• Applied deep technical and broad lifecycle experience to diagnose
  problems, manage analytics and support strategic recommendations to client end-to-end HR service delivery with senior client executives
• Being a team player with excellent management skills is crucial for leading successful projects and fostering a collaborative fun work environment.

• Product Owner: ServiceNow
• Strategized product design and implementation decisions
• Led the team through the product improvement lifecycle.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Owned and prioritized product backlog for O365 Microsoft products, JIRA, ServiceNow
• Support growth with respect to Student lending, capabilities.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Participated in continuous improvement by generating user stories, engaging in problem-solving activities to support teamwork.
• Led documentation initiatives for user acceptance, POV, POC.

• Product Owner: ITIL, ServiceNow, JIRA
• Maintained database and spreadsheets with accurate inventory and status.
• Kept corporate and client information confidential, adhering to data safety measures.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Created job files for each project and maintained current data in each file.
• Automate Problem Management process
• Defined and maintained problem management procedure.
• Coordinate between various support teams to identify root cause of problem and find workaround or solution.
• Ensure that right resources are available to investigate, identify, and resolve root cause of problem by 60%

• Developed and initiated projects, managed costs, and monitored performance.
• Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
• Developed and initiated projects, managed costs and monitored performance.
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent attendance record, consistently arriving to work on time.
• Led projects and analyzed data to identify opportunities for improvement.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Initiated success of client's organization by improving performance, hiring practices and management systems.
• Drafted legal documents, including letters and contracts and forwarded to concerned departments or individuals.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.