Summary
Overview
Work History
Education
Skills
Certification
Timeline

Latoia Reid

Ōtara

Summary

I am an experienced in customer service in all trades with a passion for helping clients and customers. I have extensive experience in face to face customer service to excellent phone skills including more than 5 years working as a customer service representative dealing with clients in a daily basis. I understand it takes patience and a great personality are key factors. I pride myself on my ability to deliver exceptional service for my clients and to navigate complex agreements. I am highly organized, detail-oriented, and have strong communication skills. I have worked in various job position and all kimds of field from bar staff to customer service call centre to front of house in cafe

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior stylist and salon manager

HALO HAIR
06.2020 - 12.2022
  • Overall running of the salon
  • Managing our daily weekly monthly sales
  • Stock controll
  • Staff roasters
  • Dealing with our suppliers placingstick orders
  • Greeting clients upon arrival to salon
  • Maintenance on retail

Hair Stylist

Toot to Toe Hair Salon
05.2015 - 12.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Bar Staff Member

Papatoetoe Cosmopolitan Club
05.2009 - 10.2013
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Promoted special events at the bar through engaging conversations with customers and social media updates.

Inbound Customer Service Representative

Target Education
06.2007 - 02.2009
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
  • Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
  • Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.

Education

Certificate - hair dressing level 3&4

Cut above hairdressing school
01.2015

Computer Bussiness Admin

Target Education, Papatoetoe, AUK
06.2013

Hospitality Level 3 - Hospitality

MZMA , Otahuhu, AUK
08.2006

Skills

  • Team leadership
  • Adaptable to change
  • Fashion trend awareness
  • Professionalism and etiquette
  • Social media promotion
  • Appointment scheduling proficiency
  • Hair extension application
  • Salon marketing strategies
  • Balayage expertise
  • Precision hair styling
  • Customized hair treatments
  • Appointment scheduling

Certification

Certificate in hair dressing level 3&4

Timeline

Senior stylist and salon manager - HALO HAIR
06.2020 - 12.2022
Hair Stylist - Toot to Toe Hair Salon
05.2015 - 12.2017
Bar Staff Member - Papatoetoe Cosmopolitan Club
05.2009 - 10.2013
Inbound Customer Service Representative - Target Education
06.2007 - 02.2009
Cut above hairdressing school - Certificate, hair dressing level 3&4
Target Education - , Computer Bussiness Admin
MZMA - Hospitality Level 3 , Hospitality

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Latoia Reid