Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Latonya Lole

Wellington,WGN

Summary

I am a highly motivated and dedicated student currently working towards a Bachelor of Communication majoring in Journalism. I have a huge passion for people, and helping them and gain huge contentment in connecting with people from all walks of life. With experience in Customer service and warehousing, I have an exceptional willingness to learn and love to challenge myself in new environments. Growing up with values such as accountability, obedience, attention to detail, respect and open-mindedness have helped mould me into a young working professional who is currently well into her working career.

Overview

4
4
years of professional experience

Work History

Member Service Customer Specialist

City Fitness
09.2022 - Current

- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.

- Averaged 30 calls per day.

- Was the top sender and receiver of emails throughout the week.

- Resolved complex issues with effective problem-solving skills, resulting in increased member retention.

- Collaborated with team members to develop new strategies for improving overall member services.

Receptionist

City Fitness
03.2022 - 11.2023

- always greeted members with a smile, and was willing to assist them with any questions or concerns.

- Made sure I did club runs regularly. Emptied bins on the floor, and always did the rostered cleaning for my shift.

- Willing to cover if my work colleagues were unavailable for whatever reason.

Research assistant

Pacific intern, Massey University
12.2021 - 03.2022

- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.

- Presented research findings at conferences, contributing to the advancement of the field.

- Organized research materials, maintaining a well-ordered workspace.

Pick Packer

Supply Chains Solution
11.2019 - 01.2021

- Ensured a tidy work space, sweeping floors in my designated area.

- efficiently packing and distributing orders in time for delivery.

- Day shifts, always prompt to start time, varied between 5-6am

Checkout operator

Paknsave
08.2020 - 11.2020

- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.

- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers.

Education

Bachelor of Communications, Majoring in Journalism -

Massey University
Wellington, WGN
11.2024

High School Diploma -

Mount Albert Grammar School
Mount Albert, Auckland
01.2020

Skills

- Quick learner

- Able to problem solve and think on my feet

- Team player

- Enthusiastic and driven

- Respectful of work peers and have a good work ethic

- Able to adapt and adjust in rapid environments

- Friendly and can get along easily with others

- Extremely bubbly

- Can take initiative in certain areas

- Effective and excellent communicator

- Very caring of others and have a passion for people

Accomplishments

    - High School year 13 prefect 2020

    - Head senior prefect for Pasifika council

    - Premier Touch, Netball and Athletics captains 2019/2020

    - Received NCEA level 1,2,3 (All Merit endorsement)

    - Victrix Ludorum winner 2019/2020 (overall outstanding sportswoman)

    - Awarded Massey Academy of Sport scholarship (2021)

    - Massey Sports Blues Award Recipient (2023)


Awards

  • School Year 13 Prefect 2020
  • Head Senior Prefect for Pasifika Council
  • Premier Touch, Netball, and Athletics Captains 2019/2020
  • Passed all NCEA Level 1, 2, 3 (Merit Endorsement)
  • Victrux Ludorum Winner 2019/2020 (Overall Outstanding Sportswomen)
  • Awarded Massey Academy of Sport Scholarship (2021)
  • Wellington U18 National Representative Team Captain
  • Wellington U18 National Representative Team Most Valuable Player

Timeline

Member Service Customer Specialist

City Fitness
09.2022 - Current

Receptionist

City Fitness
03.2022 - 11.2023

Research assistant

Pacific intern, Massey University
12.2021 - 03.2022

Checkout operator

Paknsave
08.2020 - 11.2020

Pick Packer

Supply Chains Solution
11.2019 - 01.2021

Bachelor of Communications, Majoring in Journalism -

Massey University

High School Diploma -

Mount Albert Grammar School
Latonya Lole