Latoya Malaga
Auckland
Summary
Talofa lava, I recently completed my Bachelor of Business majoring in Marketing. During the fours years of studying, I also had a part-time job where I was able to utilise my ability to communicate with customers both in the english and Samoan languages. I have over five years of experience working in the hospitality and customer service sector.
Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. Looking to utilise skills gained through studies and working to add value to your company, as well as gain valuable skills to excel professionally and personally.
Overview
5
5
years of professional experience
Work History
Intern
Woolworths
11.2023 - 02.2024
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Prepared project presentations and reports to assist senior staff.
Customer Service
Kfc
02.2021 - 10.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Handling transactions
Team Member
Nandos
03.2019 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Business - Marketing
Auckland University of Technology
Auckland, AUK08.2024
Skills
- Effective Workflow Management
- Personnel Training And Development
- Time Management
- Cash Handling
- Staff Training
- Customer Service
- New Hire Training
- Product Knowledge
- Multitasking and Organization
- Microsoft Expert
Summary Profile
A recent business graduate in Marketing. Have worked 5+ years in customer service from restaurants to fast food. Developed excellent skills such as communication, flexibility, adaptability, and time management.
Affiliations
- Youth Member for Manurewa Methodist Church
- Alumni for Tuputoa Program
- Alumni for Tangata Moana Program - Woolworths
- Social Media Team for Youth Group
Languages
English
Full Professional
Samoan
Professional Working
Additional Information
DOB: 04/10/2001
License Type: Restricted
References
Ian Samu
Woolworths Mt Eden Store Manager
+64 27 837 9235
Email: Ian.samu@woolworths.co.nz
Rev. Sioa Letalu (character reference)
Church Minister
Methodist Church of NZ Sinoti Samoa
+64 021 255 2446
Email: sioa.letalu@gmail.com
Timeline
Intern
Woolworths
11.2023 - 02.2024
Customer Service
Kfc
02.2021 - 10.2023
Team Member
Nandos
03.2019 - 02.2021
Bachelor of Business - Marketing
Auckland University of Technology
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