Customer service is a passion of mine. I enjoy assisting people in finding solutions for their problems and find it rewarding to see the outcomes. Athletics and sports have been a big part of my life, so being a team player is a strength of mine. As in sports, being a team player teaches the importance of strong relations and the understanding that a strong cohesive working team will achieve greater results. Synonymous with sports is discipline and hard work. I am always keen to learn and explore innovative ideas and solutions to achieve better outcomes.
Overview
23
23
years of professional experience
Work History
Project Coordinator
Sir Michael Jones Foundation and Gravity NZ Ltd
03.2022 - 08.2023
Daily management of the procurement and logistics of the satellite communications equipment
Submit weekly reports to Gravity NZ with monthly reports for the Sir Michael Jones Foundation and its stakeholders. Reports included, Journals, photos and videos
Undertake analysis and identification of the areas with the greatest need for communication assistance
Mapping of the areas of the locations for communication assistance
Establish and maintain strong relations with the Tongan Government and Ministries for assistance of the Gravity Project
Establish and maintain a strong relationship with the NZ High Commission
Meet and Liase with the Governing leaders of the various Island locations
Recruitment of local technicians for the installation of the satellite communication equipment
Liase with the Ministry of Meteorolgy, Energy, Disaster Management, Environment, Climate Change and Communications for Government approval and inspections of satellite equipment
Liase with the New Zealand High Commission on Project progress and updates with reports and regular meetings.
Administration Project Manager
ITS Civil Engineering
11.2018 - 10.2021
Administration Support for the Civil Engineers, Architects and Construction staff for development projects
Liase with the Ministry of Infrastructure and the Reserve Bank of Tonga on a weekly basis regarding payments and deadlines for foreign funded development projects
Conducting weekly meetings with construction site managers
Writing monthly reports on project progress
Monitor provisions to contractors from the Reserve Bank of Tonga
Conduct and organise staff First Aid training.
Skills Supply Support Coordinator (Tonga Skills Project)
Scope Global - Department of Foreign Affairs and Trade
03.2016 - 11.2018
Conduct awareness-raising for training providers and industry coaches to participate in skills development delivery facilitated through the Tonga Skills SDF
Identify appropriate training providers and industry coaches to respond to approved skills development requests
Man the procurement process for the engagement of training providers and industry coaches to deliver service agreements
Develop a clear understanding of national policies and procedures particularly with respect to course accreditation and packaging, training resource material development, and training provider registration
Contribute to the mapping process of skill development providers operating across Tonga and support the maintenance of a centralised user-friendly database in partnership with the Tonga National Qualifications and Accreditation Board (TNQAB)
Undertake analysis and identification of appropriate skills training and business development support in response to priorities highlighted in the island district Skills Development Plans
Establish and maintain a database of identified potential priority sector industry coaches
Monitor SDF training/BDS provisions, including compliance with Tonga Skills contracts
Provide capacity building and advisory support to training providers regarding TNQAB registration, course accreditation and curriculum and resource material development
Support the activities of the Monitoring, Evaluation, Learning and Communications team
Conduct awareness activities in relation to Tonga Skills and its objectives within communities, schools, religious institutions and among industry and productive sector associations.
Office Manager
Vikings NZ Ltd
04.2015 - 02.2016
General Office assistance
Administration Support
Customer Service Sales
Team Support - staff safety and First Aid training
Warehouse Support - logistic procurement
Sales Quotes and Proposal
Customer Account management.
Customer Account Executive
Laerdal Pty Ltd
06.2000 - 05.2014
Customer Service and Sales. Communicated with approximately 50+ clients daily to understand needs and explain product value.
Administration Support.Responding to incoming phone, email or in-person queries from internal and external customers in a timely and professional manner.
Account Management. Provided sales forecasts within 10% accuracy each quarter and each year for long-term strategic planning.
Customer contract consultant. Act as an intermediary between Sales Managers and clients.
Operations Manager
Laerdal NZ Ltd
06.2000 - 05.2014
Office and warehouse set-up
Administration support for Executive Sales Team
Procurement of warehouse and Office stock
Executive assistance to the General Manager
Staff recruitment
Staff training and inductions
Organise and coordinate Health conferences for Laerdal
Attend Country leader meetings in Melbourne
Conduct and monitor staff meetings and gatherings
Organise and monitor staff international and local travel
Manage and assist with Debtors and Creditors reports for Head Office
Monthly meetings with Tri-partite partner, St Johns Ambulance Service
Monitor and coordinate technical support and maintenance for medical equipment.
Education
Penrose High School
Auckland
Skills
Team player
Keen to learn with the goal to advance in the role
Strong organisational skills
Excellent time management
Class 1 - Car Licence (Full) in NZ and Tonga
Proficient in Microsoft applications and basic Excel spreadsheets
Experienced International traveller and enjoys meeting people from different cultures
MEDICAL DOCTOR, INTERNAL MEDICINE, CARDIOLOGY at Sir H N Reliance Foundation HospitalMEDICAL DOCTOR, INTERNAL MEDICINE, CARDIOLOGY at Sir H N Reliance Foundation Hospital
Fellowship in Liver Transplant and Hepatobiliary Surgery at Sir H. N. Reliance Foundation Hospital & Research CentreFellowship in Liver Transplant and Hepatobiliary Surgery at Sir H. N. Reliance Foundation Hospital & Research Centre
Medical Physicist & RSO-III at Sir H N Reliance Foundation Hospital & Research centerMedical Physicist & RSO-III at Sir H N Reliance Foundation Hospital & Research center