LAUAMA FALANI
Auckland,HENDERSON
Summary
I am an experienced, versatile, and results-oriented professional Worker with proven expertise in various roles of Retail Customer Service, Machine Operator, Water Proofing & Warehousing. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and loves being in an team-oriented culture.
Overview
10
10
years of professional experience
Work History
Waterproofer
Inner Sanctum
07.2023 - 07.2024
- Assisted clients in understanding the benefits of different waterproofing options, guiding them towards the most suitable solution for their needs.
- Conducted detailed assessments of building structures to determine appropriate waterproofing methods and materials needed.
- Developed comprehensive repair plans for existing water damage issues, restoring structural integrity to affected buildings.
- Applied preventative measures against mold growth by providing proper ventilation systems alongside effective waterproofing measures.
- Increased longevity of building structures by applying high-quality waterproofing products in various environments.
- Ensured customer satisfaction with thorough inspections, addressing any issues promptly and effectively.
Machine Operator
Autex Industries
10.2019 - 06.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Picker Packer
Tyres4U
01.2016 - 09.2018
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Merchandiser
Bunnings Warehouse
04.2014 - 12.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
Education
High School Diploma -
Kelston Boys High School
Kelston, NZ2010
Skills
- Water damage restoration
- Epoxy Coating
- Structural
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Warehousing Operations
- Machinery Operation
- Teamwork and Collaboration
- Strong Work Ethic
- Attention to Detail
Timeline
Waterproofer
Inner Sanctum
07.2023 - 07.2024
Machine Operator
Autex Industries
10.2019 - 06.2023
Picker Packer
Tyres4U
01.2016 - 09.2018
Merchandiser
Bunnings Warehouse
04.2014 - 12.2015
High School Diploma -
Kelston Boys High School
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