Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Lauina Tauaifaiga

Lauina Tauaifaiga

Brisbane,Goodna

Summary

I am a high-performing, strategic thinking professional who is dedicated to high levels of customer satisfaction with the ability of meeting aggressive business goals and deadlines.

I pride myself on my exceptional writing. Analytic and interpersonal communication skills where I have a proven ability to work within difficult situations yet provide a high level of quality service to customers.

I am an extensively experienced customer service expertise of 12+ years in customer support and data input and believe these skills can be transferrable to your company, where I can be a great addition to your team.

Outside of work, I enjoy sports and music. I am currently part of a Pacific Island multi cultural choir where we sang alongside the NZ Symphony Orchestra.

I am also involved in the Womens rugby scene where I manage the Petone Womens rugby and Wellington Samoan womens rugby teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Addressing Support

NZ Post
03.2003 - Current
  • * Analyze and process address database updates and Addressing Operations Administration tasks as required.
  • * Data address update sheets received from delivery branches.
  • * Processing redirections requests.
  • * Updating street address information from council provided data.
  • * Stock and office supplies ordering in Agresso
  • * Responding to customer address or redirection enquiries via email or phone.
  • * Updating RDS rural contract information from rural to urban redirections.
  • * Liaising with delivery branches over addressing and delivery issues.

Dishonours

BNZ Wellington
03.2000 - 03.2003
  • Contact centre support
  • Dealing with client queries
  • Complete various forms in accordance with company procedures
  • Multiple technical application responsibilities
  • Data base and system responsibilities
  • Use of all Microsoft Office applications — i.e
  • Word, Excel, Power Point, Outlook.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Data Processor

Inland Revenue
09.1998 - 02.2000
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
  • Located and corrected data entry errors and reported to management.
  • Identified data errors and discrepancies and implemented swift corrections.

Education

Certificate IV - Small Business And Project Management

Te WanangaAotearoa
Wellington, NZ
11.2021

Certificate I - Careers And Self Development

Open Polytech
Wellington, New Zealand
10.2013

School Certificate - Typing

Heretaunga College
Upper Hutt, Wellington
01.1999

Skills

  • Attention to detail
  • Styling advice
  • Team player mentality
  • Active listening
  • Clerical
  • Processing/Data Entry
  • Foreign language
  • Fast and adaptable learning
  • Judgement and decision making

References

Christine Thomson

Addressing Services Team Manager

0272080117

Christine.Thomson@nzpost.co.nz


Marie Matheson

Redirection Services Supervisor

0226069975

Marie.Matheson@nzpost.co.nz


Kalisi Laga

Youth Leader Congregational Christian Church of Samoa Hutt Valley NZ

02041521725

Languages

Samoan
Full Professional

Timeline

Addressing Support

NZ Post
03.2003 - Current

Dishonours

BNZ Wellington
03.2000 - 03.2003

Data Processor

Inland Revenue
09.1998 - 02.2000

Certificate IV - Small Business And Project Management

Te WanangaAotearoa

Certificate I - Careers And Self Development

Open Polytech

School Certificate - Typing

Heretaunga College
Lauina Tauaifaiga