Summary
Work History
Education
Skills
Languages
Timeline
Generic
Laumataelissa Mafi

Laumataelissa Mafi

Papatoetoe,AUK

Summary

Dynamic Tour Guide and Waitress with a talent for building personal relationships, tailoring presentations for diverse groups, and enhancing guest experiences. Recognized for strong communication skills, in-depth knowledge, and ability to handle high-pressure situations. Bringing exceptional public speaking, and presentation skills, and a deep understanding of local history.

Work History

Tour Guide

Jetover Hotel
10.2023 - 11.2023
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Waitress

Vision Restaurant & Gov't Funtions
07.2023 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

No Degree - Tourism

National University of Samoa
Samoa
11.2023

No Degree -

Palauli Sisifo College
Savai'i, Samoa
12.2021

No Degree -

Taga Primary School
Savai'i, Samoa
12.2016

Skills

  • Public Speaking
  • Presentation Skills
  • Local history
  • Exceptional communication
  • Humor and Wit

Languages

English
Limited Working
Samoan
Native or Bilingual

Timeline

Tour Guide

Jetover Hotel
10.2023 - 11.2023

Waitress

Vision Restaurant & Gov't Funtions
07.2023 - 09.2023

No Degree - Tourism

National University of Samoa

No Degree -

Palauli Sisifo College

No Degree -

Taga Primary School

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Laumataelissa Mafi