Lauolefiso Bazil Tavu'i
Summary
Dynamic professional with a proven track record at MSD, leveraging exceptional organizational skills and customer relations to enhance client outcomes. Skilled in developing tailored service plans and facilitating interdisciplinary collaboration, resulting in a 20% increase in client satisfaction. Adept at managing complex schedules and fostering inclusive environments through effective communication and strategic initiatives.
Overview
22
22
years of professional experience
Work History
Case Manager
MSD
Auckland, AUK
11.2019 - 02.2021
- Conducted comprehensive assessments to determine client needs and develop tailored service plans.
- Coordinated interdisciplinary team meetings to ensure holistic care for clients and streamline communication.
- Monitored client progress, adjusting case plans to enhance outcomes and address evolving challenges.
- Facilitated access to community resources, empowering clients to achieve personal goals and improve well-being.
Facilitator
Pasifika Consulting
Auckland, AUK
05.2017 - 05.2018
- Facilitated workshops to enhance team collaboration and communication skills.
- Developed training materials to support client learning objectives and outcomes.
- Coordinated logistics for events, ensuring seamless execution and participant engagement.
- Mentored junior facilitators, fostering professional growth and improving delivery techniques.
- Analyzed participant feedback to refine facilitation methods and improve session effectiveness.
- Implemented strategic initiatives to increase client satisfaction and program impact.
- Collaborated with stakeholders to design tailored programs addressing specific organizational needs.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Teacher Aide
Sir Douglas Bader Intermediate
Auckland, AUK
05.2013 - 11.2016
- Trained new aides on classroom procedures and best practices for student engagement.
- Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
- Aided students with special needs, providing individualized support and helping them reach their full potential.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
Receptionist
Best Pacific Institute of Education
Auckland, AUK
10.2008 - 02.2013
- Managed front desk operations, ensuring seamless visitor experience and effective communication.
- Coordinated appointment scheduling, optimizing time management for faculty and students.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials.
- Handled multi-line phone system, directing calls efficiently to appropriate departments.
- Developed and implemented office procedures to enhance workflow efficiency and consistency.
- Trained new reception staff on operational protocols and customer service standards.
- Resolved inquiries and concerns promptly, fostering positive relationships with stakeholders.
- Maintained accurate records of visitor logs and appointments to ensure data integrity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Hospitality Worker
Dennys Restaurant
Auckland, AUK
04.2001 - 05.2003
- Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Coordinated daily operations, ensuring smooth workflow and adherence to health and safety standards.
Teacher Aide
Viscount Primary School
Auckland, AUK
02.1999 - 02.2001
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported diverse student needs through individualized attention and encouragement.
- Facilitated communication between students, teachers, and parents to enhance learning outcomes.
- Organized classroom materials and resources to optimize teaching efficiency.
- Monitored student progress and behavior, providing feedback to educators for intervention strategies.
- Collaborated with special education staff to support inclusive learning environments.
- Developed engaging educational activities that promoted student participation and interest.
Education
School Certificate - English
Mangere College
Auckland, NZ11-1996
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer and client relations
Appointment scheduling
Greeting and seating clients
Office administration
Administrative support
File management
Schedule management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheet
- Achieved Company Targets through effectively helping with appointment.
Timeline
Case Manager
MSD
11.2019 - 02.2021
Facilitator
Pasifika Consulting
05.2017 - 05.2018
Teacher Aide
Sir Douglas Bader Intermediate
05.2013 - 11.2016
Receptionist
Best Pacific Institute of Education
10.2008 - 02.2013
Hospitality Worker
Dennys Restaurant
04.2001 - 05.2003
Teacher Aide
Viscount Primary School
02.1999 - 02.2001
School Certificate - English
Mangere College