Laura-Anne Menzies

• Service assistant / Team leader
• Assisted team members in improving workflow efficiency
• Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
• Developed strong relationships with the customers through exceptional communication skills, leading to increased loyalty and repeat business.
• Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
• Managed customer deliveries, daily banking and assisted with carrying out orders
• Assisted in training new staff, ensuring they were well-prepared to meet service standards.
• Improved customer experience by efficiently managing service requests and promptly addressing concerns.

• Welcomed people as the front of house service assistant.
• Resolved customer inquiries and issues maintaining a high-level of professionalism and courtesy.
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

I looked after children in my home before and after school while raising my own children.

• While raising my children I worked at nights until we moved to Wellsford in 2010
• Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
• Organized and used industrial cleaning products following strict safety procedures.