Summary
Skills
Work History
Languages
Education
Timeline
BusinessAnalyst
Laura Biolchini

Laura Biolchini

Wanaka,OTA

Summary

Detail-oriented professional with five years of experience in delivering exceptional customer service within a five-star hospitality environment. Proven expertise in planning, organizing and managing detailed reports, documents, and records to enhance operational efficiency. Communication skills in four different languages facilitate effective interactions with diverse clientele. Committed to continuous learning, empathy and positive attitude.

Skills

  • Quick to learn
  • Administration and Reporting
  • Complex Problem Solving
  • Can do attitude
  • Courteous with Strong Service Mindset
  • Time Management
  • Multitasking and Organization
  • Proper Phone Etiquette
  • Attention to Detail
  • Collaborative and team player

Work History

Gib Stopper

One Stop Plastering
Wanaka - Central Otago , NZ
05.2023 - Current
  • Completed range of projects such as ornamental and flat plaster applications.
  • Worked collaboratively with other tradespeople on construction sites.
  • Applied undercoat material to interior walls prior to the application of decorative finishes.
  • Mixed substances or compounds needed for each task.
  • Smoothed rough spots on wall surfaces using trowels and other hand tools.
  • Applied plaster and other troweled materials to walls and other surfaces and finished to smooth condition.

Youth Staff Manager

MSC Crociere
02.2018 - 11.2020
  • Lead a team of 10 people, supervising staff performing daily activities and events.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Attend office duties as: schedule activities and events for all the cruise, create the work staff schedule, deal with last minute changes in the time frame, attend meetings with superiors, assist supervisors in visit.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Planned activities to support system changes to meet organizational needs and requirements.
  • Coordinated solutions and communicated with Cruise Director and Hotel Manager to direct daily operations.
  • Coordinated and encouraged professional development among direct reports.
  • Plan, organize, present and execute with the team activities and events for publics of different nationalities.
  • Mediate and solve complains related to my department, attending directly the guest and reporting to my superior.

Youth Staff Member

MSC Crociere
07.2015 - 01.2018
  • Provide and execute all the activities and events that my manager directed to me.
  • Interact with a public of different nationalities and age, entertain them and develop suitable and fun activities for everybody.
  • Answering questions and giving explanations about the activities, organizing application forms and making sure that all papers were filled out and signed correctly.

Recruitment Assistant

ValeMar Brasil
São Paulo , São Paulo
09.2012 - 06.2015
  • Conduct interviews for specific departments in a five stars cruise ship and evaluate the knowledge in english of each candidate.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Contacted job applicants to inform each of application status and discuss procedures.
  • Assist my managers as personal assistant.
  • Organize and communicate future candidates about workshops. Schedule presencial and online interviews.
  • Organize, check and place in the system all documentation of each candidate.

Languages

English
Full Professional
Spanish
Professional
Italian
Professional
Portuguese
Native/ Bilingual

Education

Polytechnic School - Administrative Assistant

Senai
Mogi Das Cruzes - São Paulo
07.2013

University - Social Communication in Media And Advertising

Braz Cubas University
Mogi Das Cruzes - São Paulo

Timeline

Gib Stopper

One Stop Plastering
05.2023 - Current

Youth Staff Manager

MSC Crociere
02.2018 - 11.2020

Youth Staff Member

MSC Crociere
07.2015 - 01.2018

Recruitment Assistant

ValeMar Brasil
09.2012 - 06.2015

Polytechnic School - Administrative Assistant

Senai

University - Social Communication in Media And Advertising

Braz Cubas University

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Laura Biolchini