Laura Brown
Auckland,AUK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Specialist
SolarZero
04.2023 - 11.2024
- Conduct telephone and video call sales appointments.
- Complete presentations and build relationships with clients.
- Manage prospect sales cycle from initial contact to close.
- Providing ongoing follow up with prospects and current customers.
- Create new business with referrals from my customers.
- General administration and emailing customers.
Key Account Manager
Yorkshire Purchasing Organization
11.2020 - 12.2022
- I was responsible for the development and growth of all new accounts introduced at regional level, dealing with schools, councils and Multi Academy Trusts
- I identified opportunities and converted sales for specified, targeted groups of customers including existing, lapsed and prospect customers, meeting and exceeding my monthly targets.
- Building and maintaining relationships with my clients and winning back business.
- Providing monthly sales reports to the sales operations manager.
Property Administrator
Emis Group
02.2020 - 11.2020
- I assisted staff members daily with any queries or issues they had in the office.
- Responsible for the distribution of furniture to all staff members across the country accommodating their needs during Covid 19.
- Meeting with contractors and engineers who would carry out work on our property.
- Processing contracts, bills and invoices.
- Preparation for audits, ensuring all contracts, insurances, courses and services on all our properties were up to date.
- Assisting managers with administrative duties.
Customer Service Advisor
Stericycle
09.2019 - 12.2019
- Taking inbound calls dealing with customer enquiries.
- Arranging collections.
- Dealing with complaints.
- I managed a new project tracking missed collections and trained staff on the new missed collections process when the project was launched.
Appointment Specialist
HearingLife
08.2018 - 06.2019
- Outbound calling new and existing clients securing and arranging hearing test appointments to create new business.
- Customer service, assisting with queries and amending appointments and handling complaints.
Senior Customer Service and Sales Representative
Travel Insurance, New Zealand and Australia
03.2014 - 06.2018
- Inbound and Outbound calls – Securing sales and creating new business.
- Managing my conversion rates and always exceeding my targets.
- Providing training and development for new staff.
- Handling complaints - Assisting with claims queries.
- Face to face meetings with customers.
- General Administration
Outbound sales representative
Chrisco Hampers
10.2012 - 03.2014
- Outbound calls, closing sales and creating new business.
- Building new relationships.
- General administration
Customer Service and Sales Representative
Allianz Direct
03.2008 - 08.2012
- Inbound and outbound calls. Closing sales and creating new business in all classes of business: Car, House, Taxi, Commercial, Horse, Pet, Marine and Travel.
- Achieving and exceeding my set personal targets, managing my KPI’S and ensuring all SLAs were met.
- I supported other team members on all product and underwriting issues.
- General customer service.
- Handling complaints.
- General administration
Education
Leaving Certificate. -
St Joseph's Secondary School
08-2005
Skills
- Building relationships
- Sales Closing
- Account Management
- Customer Service
- Customer Retention
- System knowledge - Salesforce, Excel, Word, Outlook
Accomplishments
SolarZero - Voted Miss Sunshine by my team members for my positivity.
YPO - Generated over £1 million profit a year with my 600 clients.
Hearinglife - Highest number of appointments booked in the company - Over 100 in a day.
1Cover Travel insurance - Top seller, generating over $100,000 a month.
Piloted new system and trained team members.
Chrisco - Top seller every month.
Allianz - Top seller with reports marked highest as exceeding expectations in sales ans customer service.
Timeline
Sales Specialist
SolarZero
04.2023 - 11.2024
Key Account Manager
Yorkshire Purchasing Organization
11.2020 - 12.2022
Property Administrator
Emis Group
02.2020 - 11.2020
Customer Service Advisor
Stericycle
09.2019 - 12.2019
Appointment Specialist
HearingLife
08.2018 - 06.2019
Senior Customer Service and Sales Representative
Travel Insurance, New Zealand and Australia
03.2014 - 06.2018
Outbound sales representative
Chrisco Hampers
10.2012 - 03.2014
Customer Service and Sales Representative
Allianz Direct
03.2008 - 08.2012
Leaving Certificate. -
St Joseph's Secondary School
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