Laura Donaldson
Auckland,Freemans Bay
Summary
Highly motivated individual committed to customer service excellence. Friendly and approachable demeanor with a strong focus on client satisfaction.
Overview
16
16
years of professional experience
Work History
Premium Service Trainer
Air New Zealand
05.2017 - 03.2024
- Coached crew members in Business Class services to maintain high-quality standards in line with company protocols and industry trends.
- Developed and delivered training programs to enhance service delivery.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Evaluated employee performance during training sessions, offering constructive feedback to aid in skill development.
Galley Specialist
Air New Zealand
02.2014 - 03.2024
- Led a team of three or more crew members, ensuring all guests' needs were met throughout the flight.
- Orchestrated all aspects of the Business Class Cabin, including liaising with caterers, managing pilots’ needs, and preparing up to 48 meals per service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Flight Attendant
Air New Zealand
02.2012 - 03.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Delivered exceptional customer service to passengers, ensuring their safety and satisfaction.
- Operated on various aircraft, adapting to different in-flight environments and procedures.
Nanny
Various Families
01.2008 - 01.2020
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Provided comprehensive childcare and household support, including meal preparation, transportation, and tutoring.
Social Media Manager
BAReFIT Ltd
01.2016 - 04.2017
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
National Sales Coordinator
The Radio Network
01.2009 - 12.2011
- Supported Account Managers across New Zealand by coordinating client advertising campaigns.
- Managed meetings and invitations to sales events, ensuring smooth and efficient operations.
Skills
- Customer Service Excellence: Proven ability to deliver high-quality service and enhance customer satisfaction
- Strong organizational skills and attention to detail: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Conscientiousness: Dedicated to achieving the best results and maintaining high standards
- Professionalism: Expertise in catering to the premium market with a focus on luxury service
- Clear Communication: Effective communicator with both customers and team members
Running
Passionate Runner
Running is more than just a hobby for me; it's a cornerstone of my personal and professional life. It reflects my commitment to discipline, perseverance, and goal-setting. From early morning jogs to race training, I approach each run with determination and enthusiasm. This dedication translates into my work ethic, where I tackle challenges with a similar resilience and focus. Through running, I've developed a strong sense of time management and balance, which I apply to all areas of my life.
Timeline
Premium Service Trainer
Air New Zealand
05.2017 - 03.2024
Social Media Manager
BAReFIT Ltd
01.2016 - 04.2017
Galley Specialist
Air New Zealand
02.2014 - 03.2024
Flight Attendant
Air New Zealand
02.2012 - 03.2024
National Sales Coordinator
The Radio Network
01.2009 - 12.2011
Nanny
Various Families
01.2008 - 01.2020
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