Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hilson

Auckland,Orewa

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple situations simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Online Grocery Supervisor

Countdown
03.2022 - Current
  • Ensured customer online orders were precisely picked and packed ready for collection for both click and collect and delivery. This included finding products other team members were unable to find.
  • Assisting my manager with the running of my stores online department making sure other team members were completing orders to an appropriate standard.
  • Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
  • I also had the responsibility of following processes to handout orders with restricted items such as alcohol to customers

Online Fulfilment and Warehouse Work

Junkfood Jeans
02.2022 - Current
  • Pick and pack online order for customers ensuring they are ready to be picked up when the courier arrives
  • Warehouse organisation including restocking picking cartons and consolidating larger boxes to create more workable space in the warehouse
  • Organising new delivery's of stock in ways that make it easier to pick from
  • Accurately picking and packing large quantities of jeans to be sent out to retailers
  • Processing returns and exchanges for customer orders

Customer Service Representative

AA Smartfuel
06.2021 - 01.2022
  • In this role I assisted customers over the phone to find solutions with any problems that they had as well as answering queries and registering new users.
  • I also assisted customers in navigating the company website and explaining anything that was unclear to them
  • This job required clear communication with customers and the team I was working with

Web Fulfilment 2IC

Briscoe Group
10.2018 - 01.2021
  • Picking and packing online order for customers
  • Established team priorities and monitored performance when my manager was not available
  • Communicated clearly with employees about the tasks that needed to be completed to keep everyone on same page

Education

Bachelor of Health Sciences - Public And Environmental Health

Auckland University of Technology
Auckland, NZ

Birkenhead College
10.2018

Skills

  • Order co-ordination
  • Task Delegation
  • Verbal and written communication
  • Staff training
  • Teamwork and Collaboration
  • Critical Thinking
  • Call Centre Operations
  • Order Processing
  • Customer Service
  • Ability to work with people of varying ages and of different backgrounds and cultures
  • Full New Zealand drivers licence

Timeline

Online Grocery Supervisor

Countdown
03.2022 - Current

Online Fulfilment and Warehouse Work

Junkfood Jeans
02.2022 - Current

Customer Service Representative

AA Smartfuel
06.2021 - 01.2022

Web Fulfilment 2IC

Briscoe Group
10.2018 - 01.2021

Bachelor of Health Sciences - Public And Environmental Health

Auckland University of Technology

Birkenhead College

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Laura Hilson