- Gardening
- Gym
- Hiking and camping
- Watercolour painting
- Baking and Cooking
Laura Jones
Summary
Experienced and versatile administrator with a strong background in property management, facilities maintenance, compliance administration, and customer service. Proven ability to manage day-to-day administrative tasks, manage multiple business line workflows, and deliver exceptional service to tenants and stakeholders. Adept at problem-solving, multitasking, and building strong professional relationships to support organizational goals.
Overview
7
7
years of professional experience
Work History
Facilities Maintenance Administrator
Thompson Wentworth Ltd
Christchurch, New Zealand
11.2021 - Current
- Inbox management for facilities maintenance and BWoF compliance across two business lines: Commercial Body Corporate (90 BCs, approximately 1,000 unit owners) and Commercial Property Management (85 properties, 200 tenancies), efficiently directing workflows as required.
- Shared management of scheduled and break-fix facilities management work orders.
- Sole management of the annual BWoF renewal and break-fix maintenance for 125 properties across the two business lines; including arranging for break-fix maintenance critical to the BWoF renewal.
- Administered maintenance requests and managed work orders through to completion including reviewing and approving invoices.
- Streamlining work order processes, resulting in faster response times to maintenance requests.
- Documenting processes and procedures related to the management and maintenance of facilities management and BWoF compliance tasks, ensuring scalability of processes for future planning.
- Establishing clear communication channels to and from facilities maintenance and BWoF compliance business lines.
- Identified opportunities for process improvements within the FM and BWoF Compliance business lines, resulting in increased efficiency and effectiveness.
Copywriter
The Tiny Temp - Self Employed
Christchurch
10.2021 - 01.2023
- Wrote advertising copy for websites and online publications, adhering to employers' overarching brand identity and personality.
- Supported SEO initiatives through strategic keyword incorporation in web content, driving organic traffic growth.
- Edited existing copy for clarity, grammar, punctuation, and overall effectiveness while respecting original author''s intent.
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
- Managed competing deadlines with efficiency.
Property Manager
Harcourts Holmwood
Christchurch
01.2018 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
Education
New Zealand Diploma in Business - Business
Vision College
Christchurch01-2011
Skills
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Workflow management
- Reliability
- Organizational skills
- Data entry and analysis
- Task prioritization
- Maintenance scheduling
- Time management abilities
Interests
Timeline
Facilities Maintenance Administrator
Thompson Wentworth Ltd
11.2021 - Current
Copywriter
The Tiny Temp - Self Employed
10.2021 - 01.2023
Property Manager
Harcourts Holmwood
01.2018 - 09.2018
New Zealand Diploma in Business - Business
Vision College