Lisa McDowall
Invercargill,STL
Summary
I am a respectful person who has learnt a broad range of skills over the years of my career. Supportive and motivated as well as a hard worker.
Overall I am a driven person who enjoys working as part of a team or individually.
In the workplace, I thrive on learning new skills and taking on new challenges. My past role I have had to leave working previously to take care of family who were unwell so I am now looking to return to a new career which I am highly motivated and eager to be part of the workforce again.
Overview
37
37
years of professional experience
Work History
Insurance Customer Service Representative
AMI Invercargill
Invercargill, STL
01.1994 - 12.2015
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Attended industry conferences to stay informed of latest products and trends.
- Other duties included: Receptionist, relationship management,
- Sales, Growth retention, Coaching, Administration duties,
Leadership. - Ran charity fundraisers within the workplace for child cancer.
Shipping and Administration
Alliance Lorneville Freezing Works
Lorneville Invercargill
01.1989 - 12.1994
- Pay role duties
- Accounts and numerical work
- Working with a variety of people building great relationships
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Updated computer tracking system with latest product movements.
Duty Manager
Pizza Hut
01.1979 - 12.1989
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Governess Nanny Certificate -
Private Collage / Institution
Brisbane Module Training For Insurance -
AMI Insurance
AMI InvercargillComprehensive First Aid
Red CrossModules In Financial Services Diploma -
Melbourne Open University
Melbourne High School Certificate -
Southland Girls High School
InvercargillCertificate IV In Financial Services - General -
Melbourne Open University
Melbourne Skills
- Customer Service and Assistance
- Resolving Customer Issues
- Business Correspondence
Financial Transactions
Issue and Complaint Resolution
Microsoft Office
Customer Retention Strategies
Investigate Claims
Understanding Customer Needs
Sales and Upselling
Hobbies
- Sports: Netball, Rowing, Speech, Basketball
- Wine Tasting
- Art
- Cooking
- Shopping
References
IAG (AMI Insurance) Colleague
Janet Mitchell
Contact 027 236 1065
Kathy Kelly
(Personal Character reference/Friend)
Contact 021 769 630
Timeline
Insurance Customer Service Representative
AMI Invercargill
01.1994 - 12.2015
Shipping and Administration
Alliance Lorneville Freezing Works
01.1989 - 12.1994
Duty Manager
Pizza Hut
01.1979 - 12.1989
Governess Nanny Certificate -
Private Collage / Institution
Module Training For Insurance -
AMI Insurance
Comprehensive First Aid
Modules In Financial Services Diploma -
Melbourne Open University
High School Certificate -
Southland Girls High School
Certificate IV In Financial Services - General -
Melbourne Open University