Summary
Overview
Work History
Education
Skills
CERTIFICATIONS:
References
Hobbies and Interests
Work Availability
Timeline
Volunteer

Laura Neshikj

Glenfield, Auckland BK,Auckland

Summary

An honest, reliable and collaborative leader who is dedicated to exceeding customer needs and expectations and building customer loyalty. Shows pride in providing exceptional service, works well under pressure, and has the confidence to tackle new challenges. Excellent verbal and written communication skills; an easy-going personality and collaborative mindset; an individual who is dedicated to promoting an engaged and empowered work culture.

Overview

7
7
years of professional experience
3
3
Language

Work History

Customer Service Representative

Hot Roast Meals
01.2013 - 12.2014
  • Meet and greet customers; Process food orders; Food preparation; Kitchen hand duties; Process cash and EFTPOS payments; and perform standard cleaning duties

Telemarketing/Door to Door Sales

Evolution Marketing
01.2015 - 05.2015
  • Meeting and greeting customers; Providing competitively priced service plans to customers; Planning and scheduling door-to-door routes; Educating potential customers with product and service information and benefits; Filling out forms with customers and completing all administrative tasks; Developing rapport with customers; and ensuring confidentiality of personal customer information

Cashier/ Customer Service Superstar/ Visual Merchandiser

Rebel Sport
01.2015 - 04.2019
  • Meet and greet customers; Assist with customer inbound and outbound inquiries; Process cash/EFPOS sales, exchanges, and/or returns; Process, maintain and merchandise apparel stock; Maintain apparel department and changing rooms; Visual and cross-visual Merchandise in apparel department; Train new employees; Assisting and working with brand representatives

Assistant Manager/ Customer Service Superstar/ Visual Merchandiser

Farm Source-Fonterra
04.2019 - 12.2019
  • Key holder/opening/closing of store; Entry-level admin duties/stock ordering/Cashing up; Meet and greet customers/assisting with heavy lifting (30kg); Help with customer inbound and outbound enquiries; Operating cash/EFTPOS/customer account sales, exchanges, and/or returns; Process and merchandise inward goods upon delivery; Stocktake; Respond to emails and online orders; Training new employees; and assisting and working with brand representatives

Education

Bachelor of Applied Science - Biodiversity Management Level 5

Institute of Technology Unitec
Auckland, NZ

Applied Science - (Applied Science Level4)

Institute of Technology Unitec
NZ Certificate In Study And Career Preparation

High School Diploma -

Long Bay College NCEA Level 2
Torbay, NZ
2010

Skills

  • Exceptional customer service skills
  • Ability to adapt to new ways of learning/working
  • High emotional intelligence with the ability of problem solving
  • Excellent written & verbal communication skills with a courteous, professional telephone manner
  • Moderate computer skills; ability to operate Microsoft Office and Excel, accurate data entry skills; and social media savvy
  • Excellent cash handling and POS skills
  • Visual Merchandising skills with 3-year experience in the sport’s fashion industry
  • A collaborative team member who values the diversity of people and cultures and has the ability to also work independently
  • Fluent in English and Macedonian, understands/speaks some Serbian and Bulgarian
  • Hospitality skills, front of house, food preparation, cooking, kitchen hand duties and meeting and greeting customers
  • Full Drivers license

    • ATTRIBUTES:

  • Determined, devoted and diligent individual with a strong work ethic
  • Honest, patient and empathetic
  • Efficient, punctual, resourceful and responsible
  • Flexible, cooperative, courteous and easy-going
  • Insightful, intuitive and enthusiastic
  • Bright, positive and positive with a can-do attitude
  • Excellent eye for detail and quick to learn

CERTIFICATIONS:

Certified Handler Certificate (CHC)

For Toxic and Agrochemicals (Class 6.1 A & B)

Issued date: 06 Sept 2019

Expiry date: 05 Sept 2024

References

  • Tatiana Skoroxodova, Rebel Sport Former Manager

https://www.facebook.com/tatiana.drought/

  • Antonella Corbellari Hodgson, Rebel Sport Former Manager

https://www.linkedin.com/in/antonella-hodgson-88b288122/?originalSubdomain=nz

  • Paul Candy, Farm Source Manager

https://www.linkedin.com/in/paul-candy-738b8954/

Hobbies and Interests

I have a great pleasure in helping and making people feel safe and satisfied. I find joy in taking care of my outdoor and indoor plants, as well as walking and playing with my dog Toffee. I enjoy finding new walkways and reserves whilst interacting with and learning about our native flora and fauna. I am a friendly and curious individual who thrives on learning and experiencing new things, meeting new people from different cultures/walks of life and making new connections.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Assistant Manager/ Customer Service Superstar/ Visual Merchandiser

Farm Source-Fonterra
04.2019 - 12.2019

Telemarketing/Door to Door Sales

Evolution Marketing
01.2015 - 05.2015

Cashier/ Customer Service Superstar/ Visual Merchandiser

Rebel Sport
01.2015 - 04.2019

Customer Service Representative

Hot Roast Meals
01.2013 - 12.2014

Bachelor of Applied Science - Biodiversity Management Level 5

Institute of Technology Unitec

Applied Science - (Applied Science Level4)

Institute of Technology Unitec

High School Diploma -

Long Bay College NCEA Level 2

Similar Profiles

CREATE PROFILE
Laura Neshikj