Summary
Overview
Work History
Skills
Hobbies
Timeline
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Laura Neville

Tauranga,BOP

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Event Management position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to go the extra mile to meet team goals. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing and driven, looking to branch out and excel in a new career.

Overview

7
7
years of professional experience

Work History

Customer Service Manager and Office Coordinator

Hotmilk Lingerie
08.2021 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Store Manager and Bridesmaid Consultant

Evolution
03.2020 - 02.2021
  • Handled problematic customers and clients to assist junior employees and maintain excellent customer service.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Managed appointment scheduling efficiently, ensuring all clients received timely consultations without compromising quality of service.
  • Enhanced client satisfaction by providing personalized bridesmaid dress recommendations based on individual preferences and wedding themes.
  • Educated clients on proper bridesmaid dress sizing and alterations procedures, minimizing post-purchase issues or returns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Leveraged social media platforms to showcase successful weddings featuring our services as Bridesmaid Consultant, drawing attention from prospective customers seeking similar results.

Cafe Manager

Deckchair Cafe
06.2019 - 02.2020
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Developed and managed relationships with customers to increase customer loyalty.

Assistant Manager and Visual Merchandiser

Max Fashion
01.2019 - 06.2019
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.

Store Manager

The IOS Store
02.2017 - 10.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Designed eye-catching endcap and window displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
  • Managed and maintained purchase orders and invoices.

Skills

  • Scheduling and Coordinating
  • Exceptional interpersonal communication
  • Effective workflow management
  • Product Knowledge
  • Relationship Building

Hobbies

  • Hiking
  • Travel
  • Reading
  • Camping

Timeline

Customer Service Manager and Office Coordinator

Hotmilk Lingerie
08.2021 - Current

Store Manager and Bridesmaid Consultant

Evolution
03.2020 - 02.2021

Cafe Manager

Deckchair Cafe
06.2019 - 02.2020

Assistant Manager and Visual Merchandiser

Max Fashion
01.2019 - 06.2019

Store Manager

The IOS Store
02.2017 - 10.2018

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Laura Neville