Laura Perkins
Mount Eden,AUK
Summary
Detail-driven and personable creative, seeking an entry-level position to expand my skill set. I have spent the last few months solo travelling, which I believe has allowed me to gain strong client / personable skills. My employment background has included various customer-facing roles, and most recently, more behind-the-scenes, financial-focused duties. I would consider myself an honest and hardworking individual with a passion for going above and beyond for clients. Some of my hobbies include; practicing analog/film photography, sewing, live music, spending time with friends, volunteering my time with animals, and cooking!
Overview
6
6
years of professional experience
Work History
Production Assistant
PCL Imaging ltd
Eden Terrace, Auckland
02.2022 - 06.2023
- First point of contact for new and long term clients.
- Answered majority of client enquiries, basic and technical to reduce pressure of Lab techs.
- Manipulated digital images using Photoshop, and image retouch.
- Resolved any "hiccups" with speed and professionalism to maintain high customer satisfaction.
- Operated scanners (Noritsu, Frontier, Imacon, Contactless scanners) as well as related computer equipment to digitize negatives and large original artworks/paintings.
- Received and processed face-to-face and online orders for photo prints and specialty items.
- Kept website upto date + Instagram and Facebook.
- Assisted clients with choosing printing, framing and mounting choices, to best suit their artwork / imagery.
- Daily invoicing and processing payments through XERO
- Managed most inventory/ weekly ordering for lab.
Retail Assistant
Black Box Boutique
Herne Bay, Auckland
11.2021 - Current
- Established good customer relations and excellent service to build and retain loyal customers.
- Managed cash register operations using Cin7 POS system and processed sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- The responsibility of opening, running and closing the store on my own.
- Picking and packaging online orders, using Shopify.
- Handled customer enquiries via telephone, email and Tidio.
Costume Assistant
Desiree Costume Hire
Auckland, New Zealand, New Zealand
02.2021 - 09.2021
- Delivering exceptional customer service
- Customer enquiries via email or phone
- Sewing/Costume Repairs
- opening up store
- Costume Styling /Remotely styling costumes for clients unable to make it to the store.
- Photographing costumes for website and Instagram
- Creating social media content
- Managing Courier posts.
- Collaborated with teammates to define styling direction, inventory and requirements.
Deckhand
Fullers 360
Auckland, New Zealand, New Zealand
02.2019 - 10.2020
- Drills practice i.e.- man overboard, fire, anchor, abandon ship etc.
- Line handling and securing vessels alongside wharfs.
- Care of seasick passengers.
- General customer service.
- Onboard Café service.
- Stock rotation/ Ordering of Stock -general maintenance of the vessel and cleaning.
- Maintained professionalism and efficiency in emergency situations.
Restaurant Server/ Housekeeper
Severn Lodge
Muskoka, Canada, Canada
05.2018 - 10.2018
- Setting up for weddings
- Supervising and training new housekeepers
- Helping out across all departments
- Interacting with guests, taking orders and acknowledging specific dietary needs of guests.
- Housekeeping to a very high standard
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Customer Service/ Cafe Barista
Bunnings Warehouse
Silverdale
11.2017 - 05.2018
- Operated POS.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Merchandised display cases and promoted prepared foods.
- Ordering stock and organizing on arrival.
Education
Some College (No Degree) -
Auckland University of Technology
AucklandHigh School Diploma -
Orewa College
Auckland2014
Skills
- Basic Photoshop skills
- Barista training
- Excellent communication
- Client reception
- Managing production and timelines
- Fast learner / Adaptable
- Working in a team or autonomously
- Strong attention to detail
- High standard of personal presentation
- Social Media skills
References
References
Brittany Gay, PCL Imaging Manager - 0212934126
Tracey Parsons, PCL Manager/ Accountant - 0210349995
Brittany Chan, Owner/Manager - Desiree Costume Hire Phone: 021027 11600 Email: Desireemanager@gmail.com
Timeline
Production Assistant
PCL Imaging ltd
02.2022 - 06.2023
Retail Assistant
Black Box Boutique
11.2021 - Current
Costume Assistant
Desiree Costume Hire
02.2021 - 09.2021
Deckhand
Fullers 360
02.2019 - 10.2020
Restaurant Server/ Housekeeper
Severn Lodge
05.2018 - 10.2018
Customer Service/ Cafe Barista
Bunnings Warehouse
11.2017 - 05.2018
Some College (No Degree) -
Auckland University of Technology
High School Diploma -
Orewa College
Similar Profiles
Sau TafisiSau Tafisi
Laborer at PCL ConstructionLaborer at PCL Construction
Damjan PopovicDamjan Popovic
Field Engineer Intern at PCL Construction Services Inc.Field Engineer Intern at PCL Construction Services Inc.
Gerson WarkentinGerson Warkentin
Construction Foreman at PCL ConstructionConstruction Foreman at PCL Construction
Libu PhilipLibu Philip
Customer Service Representative at Take Home Convenience Centre at Auckland AirportCustomer Service Representative at Take Home Convenience Centre at Auckland Airport
Mikayla CarterMikayla Carter
Project Intern at Fisher & Paykel Healthcare FoundationProject Intern at Fisher & Paykel Healthcare Foundation