Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Ross

Queenstown

Summary

Versatile administrator with 7 years of experience. Expert in strategic planning, organisation and providing comprehensive support to company leaders and colleagues. Dedicated to excellent customer service and client satisfaction.

Overview

13
13
years of professional experience

Work History

Recruitment Consultant

OneStaff
07.2021 - Current
  • Constantly answering client and candidate phone calls and emails
  • Uploading and keeping all candidate’s information confidential in a CRM system
  • Developed and posted job descriptions to various platforms (Trade Me
  • Seek, SJS)
  • Promptly corresponded with new job applications
  • Reviewing and shortlisting CV's to identify suitable candidates for available positions
  • Screening and booking in candidates to get registered and interviewed face to face
  • Managed recruitment process to keep candidates informed about application status
  • Pre-screened resumes prior to sending to clients for consideration
  • Conducted background checks, reference checks and other pre- employment screenings, identifying candidates to meet hiring criteria
  • Coordinated and scheduled interviews for candidates and clients to meet in person
  • Quickly thinking of available candidates and placing into last minute jobs
  • Negotiated offers and closed deals to finalize the recruitment process and secure best talent
  • Assisting with last-minute client requirements for short term staff
  • Utilising and updating database with candidate and job details to ensure that records are up to date for other consultants
  • Successfully placing short term assignments with required work dates
  • Liaising with clients on available candidates for short- or long-term work
  • Meet with clients to understand job requirements and expectations
  • Writing candidate blurbs to put forward to clients with specific positions available
  • Build & maintain relationships with candidates and clients
  • Hitting monthly KPI’s set by manager
  • Communicating with other consultants within the office about available candidates
  • Informed job applicants of duties and responsibilities, compensation, and benefits.

Executive Administrative Assistant

Summit Financial Group Ltd
06.2019 - 07.2021
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Supporting clients with claims
  • Verified client information by analyzing existing evidence on file
  • Contacted insurance carriers to discuss policies and individual patient benefits
  • Maintained excellent attendance record, consistently arriving to work on time
  • Provided multifaceted services to career professionals by running errands, managing mail, and scheduling appointments
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Responding to client queries in a timely manner
  • Calculated a full valuation on the business
  • Updating client information and filing
  • Loading clients into a system and emailing updated policy schedules when policies go through anniversary
  • Looking after the business's social media pages
  • Responded to customer calls quickly to swiftly resolve issues and answer questions.

Assistant Manager

Adventure Car Rentals Wanaka
01.2016 - 06.2019
  • Interacted with customers as they entered the office to determine what their needs were
  • Engaged with customers in a sincere and friendly manner
  • Built relationships with customers to increase likelihood of repeat business
  • Filed paperwork and organized computer-based information
  • Picked up and dropped off clients at the airport
  • Answered a high volume of email inquiries
  • Assigned online bookings
  • Executed basic banking and bookkeeping tasks
  • Remained polite when speaking with difficult guests on the phone
  • Processed customer's credit card information for rental bookings
  • Entered customer's information into the computer quickly and with no errors
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Answered customer telephone calls promptly and in an appropriate manner
  • Verified that all customers received receipts and booking confirmations
  • Helping customers decide on the best deals and giving them the best advice
  • Implemented rental asset processes, including cleanliness standards
  • Operated buffers, hoses, vacuums and other equipment to meet service expectations
  • Performed inspections daily inspections and kept complete, accurate records of vehicle condition
  • Completed vehicle inspections prior to service and after completion to assess damage.

Hairstylist

Alice Hair Salon
01.2014 - 01.2016
  • Entered client information into the databases
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the salon
  • Sourced materials and props for photo shoots to enhance products and appearance of subjects
  • Refilled professional hair products, as necessary
  • Maintained the front desk workstation by keeping it clean and free of personal items
  • Shampooed, conditioned and blow-dried clients' hair
  • Cut and colored clients' hair
  • Communicated any relevant schedule changes to the owner/manager
  • Followed through with client requests in a timely manner
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
  • Recorded notes for future reference, including customer preferences and services delivered
  • Supported reception efficiency by taking phone calls, inputting appointments, and collecting payments
  • Suggested treatments and styles to suit customers' appearance and desired look
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Retail Sales Assistant

Cotton On Group
01.2011 - 01.2012
  • Responded to customer concerns with friendly and knowledgeable service
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Engaged with customers in a sincere and friendly manner
  • Cleaned and organized the store, including the checkout desk and displays
  • Welcomed customers into the store and helped them locate items
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Inspected merchandise for quality and arranged proper display location on floor
  • Issued receipts and processed refunds, credits, or exchanges
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Assisted customers by answering questions and fulfilling requests.

Education

NCEA Level 2 -

Mount Aspiring Collage
01.2013

Diploma - Business Administration

Skills

  • Strong work ethic
  • Data Entry
  • Customer Service
  • Strong Interpersonal Skills
  • Honest and reliable
  • Friendly demeanour
  • Extremely organised
  • Clean and tidy
  • Time management
  • Decision making
  • Attention to detail
  • Highly motivated

Timeline

Recruitment Consultant

OneStaff
07.2021 - Current

Executive Administrative Assistant

Summit Financial Group Ltd
06.2019 - 07.2021

Assistant Manager

Adventure Car Rentals Wanaka
01.2016 - 06.2019

Hairstylist

Alice Hair Salon
01.2014 - 01.2016

Retail Sales Assistant

Cotton On Group
01.2011 - 01.2012

NCEA Level 2 -

Mount Aspiring Collage

Diploma - Business Administration

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Laura Ross