Laura Simpkins
Auckland,AUK
Summary
Dedicated professional skilled in managing diverse responsibilities in fast-paced environments. Strong problem-solving abilities and willingness to acquire new skills to excel in the job. Thrives both independently and as a valuable team player, supporting colleagues with a collaborative mindset. Known for thinking outside the box.
Overview
28
28
years of professional experience
Work History
Senior Customer Service Representative
Hotel Bargo
01.2024 - Current
- General cleanliness duties.
- Management of money and enforcement of venue policies.
- Able to train and lead a small team.
- Assisted in developing strategies to improve the overall customer experience.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Ensured compliance with applicable laws and regulations related to customer service.
Senior Customer Service
La-Z-Boy Australia
01.2017 - Current
- Management of accounts.
- Handling of warranties/claims.
- Excellent computer skills.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Able to work at a fast pace and handle inbound calls, including sales, account enquiries, and conflict resolution.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Waitress/Manager
Vaby's Restaurants
03.2016 - 02.2024
- Efficiently delivered food and drink in a bustling, renowned restaurant
- Maintained overall cleanliness of the premises
- Spearheaded the planning and execution of small and large-scale functions
- Performed various duties related to bar work and ensured smooth functioning of the establishment.
- Assisted bartenders when needed during peak hours or when short staffed.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
National Manager of Sales and logistics
Lil Fairy Door
01.2013 - 01.2016
- Supervised a team of staff members.
- Collaborated with colleagues in order processing and invoice posting
- Implemented measures to ensure swift and seamless progress of the team
- Ensured precise and punctual product assembly
- Managed customer communication, stock counts, refunds, and invoicing for a large network of over 1000 stockists.
Owner/Operator
Jillybeans Cupcakes
01.2010 - 01.2013
- Owned and operated a successful cake business
- Highly detailed work and friendly customer service.
- Developed business plan and budget to maximize profitability.
Customer Service
McDonalds Restaurants
01.2004 - 01.2006
- Thrived in a fast-paced and strict work environment
- Demonstrated exceptional customer service abilities
- Took/served orders, stocked inventory, and maintained cleanliness.
- Greeted customers and provided friendly customer service.
Customer service
Dumaresq St Cinema
01.2000 - 01.2006
- Served customers quickly and correctly
- Usher duties included greeting and cleaning cinemas between movies.
Waitress/Kitchenhand
Georges Café
01.2002 - 01.2004
- Friendly service and willingness to go above and beyond
- Mainly served as a waitress but also helped in the kitchen when needed.
All rounder
Kings Charcoal Chicken
01.1997 - 01.1998
- Kitchenhand duties including food preparation, stock replenishment, stock tracking, and cleaning.
Manager
Michels Patisserie
01.2017
- Managed stock ordering and invoice handling while overseeing a small team of staff, providing excellent customer service and ensuring proper food handling practices.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organisational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Skills
- Fast learner
- Friendly
- Highly rated customer service
- Able to work in a team
- Fast paced
- Able to manage a team
- Follow direction
- Reliable
- Hold senior first aid certificate
- Hold Tafe accredited Hospitality certificates
- RSA/RCG/ARCG
- Drivers License
Timeline
Senior Customer Service Representative
Hotel Bargo
01.2024 - Current
Senior Customer Service
La-Z-Boy Australia
01.2017 - Current
Manager
Michels Patisserie
01.2017
Waitress/Manager
Vaby's Restaurants
03.2016 - 02.2024
National Manager of Sales and logistics
Lil Fairy Door
01.2013 - 01.2016
Owner/Operator
Jillybeans Cupcakes
01.2010 - 01.2013
Customer Service
McDonalds Restaurants
01.2004 - 01.2006
Waitress/Kitchenhand
Georges Café
01.2002 - 01.2004
Customer service
Dumaresq St Cinema
01.2000 - 01.2006
All rounder
Kings Charcoal Chicken
01.1997 - 01.1998
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