Laura Smith
Christchurch
Summary
I am a 24-year-old born and raised in New Zealand and a graduate of the University of Canterbury, where I completed a Bachelor's degree in Sports Coaching in 2021. My areas of specialization include Strength and Conditioning, Nutrition, and Performance Analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Ninja Valley
08.2024 - Current
- Oversaw the successful launch and opening of the business, ensuring all operational aspects were ready for public use.
- Managed the day-to-day operations, ensuring smooth and efficient business performance.
- Recruited, onboarded, and trained new staff, fostering a high-performing team culture.
- Provided strong leadership and strategic direction across all departments.
- Resolved operational issues quickly and effectively through proactive problem-solving.
- Delegated tasks appropriately to ensure productivity and staff development.
- Delivered exceptional customer service and resolved customer concerns professionally.
- Conducted regular maintenance checks and ensured all equipment met safety standards.
- Managed health and safety protocols to protect guests and staff at all times.
- Developed and managed staff rosters to meet business needs.
- Drove staff engagement through team-building initiatives and ongoing support.
Zipline Tour Guide & Team Lead
Christchurch Adventure Park
11.2021 - 04.2024
- Ensured the health and safety of all customers during zipline tours, across varying weather conditions.
- Maintained strict adherence to daily schedules to ensure timely and efficient tour operations.
- Conducted routine inspections and maintenance of all zipline equipment to meet safety and operational standards.
- Provided leadership and supervision to the zipline team, supporting staff development and performance.
- Oversaw team training, ensuring consistent delivery of safety protocols and customer experience standards.
- Managed customer check-ins and processed zipline pass sales using point-of-sale systems.
- Delivered engaging and informative zipline tours, enhancing the overall visitor experience.
- Played a key role in the daily coordination of zipline operations, contributing to smooth and safe service delivery.
First Aid Instructor
Meditrain
03.2022 - 09.2022
- Delivered certified first aid training courses to a wide range of participants, ensuring accuracy and clarity in instruction.
- Supported learners in building confidence and competence in applying essential first aid skills.
- Provided engaging, hands-on training sessions tailored to different learning styles and needs.
- Promoted and sold first aid supplies and course-related materials.
- Maintained up to date knowledge of first aid practices, compliance standards, and instructional techniques.
Lifeguard & Lifeguard Supervisor
Christchurch City Council
06.2018 - 11.2021
- Ensured the health and safety of all pool users while promoting a positive and engaging environment.
- Frequently acted as shift supervisor, taking on additional responsibilities including staff supervision and operational problem-solving.
- Proactively monitored pool areas to prevent incidents and responded swiftly and effectively in emergencies.
- Completed detailed incident reporting and liaised with emergency services when required.
- Oversaw the daily operations of multiple pool facilities, ensuring compliance with health and safety standards.
- Delivered excellent customer service while maintaining a professional and approachable presence.
Intern
Sports Canterbury
02.2021 - 11.2021
- Gained broad exposure across multiple areas of sport development and delivery.
- Assisted in delivering PALS workshops to primary schools, promoting student leadership in physical activity.
- Conducted a research report on the decline in sports participation, comparing NZ and international trends.
- Supported the Top Team competition across Canterbury, engaging with Rangatahi and Tamariki.
- Contributed to the Healthy Active Learning initiative, promoting physical activity in schools.
Education
Bachelor - Sports Coaching
University of Canterbury
01.2021
High School - undefined
Cashmere High School
01.2018
High School - undefined
Kamo High School
01.2015
Intermediate - undefined
Christchurch South Intermediate
01.2013
Primary School - undefined
St Martins Primary School
01.2011
Primary School - undefined
Waimataitai Primary School
01.2006
Skills
- Leadership
- Management
- Communication
- Good time management
- Organised
- Fast learner and adaptable
- Coaching
- Customer service
- Operational efficiency
- Staff training
- Staff management
Certification
- Bachelor of Sports Coaching
- NZ Red Cross Comprehensive First Aid and PHEC
- Driver's License (Full)
- MediTrain First Aid Instructors Qualification
Timeline
Operations Manager
Ninja Valley
08.2024 - Current
First Aid Instructor
Meditrain
03.2022 - 09.2022
Zipline Tour Guide & Team Lead
Christchurch Adventure Park
11.2021 - 04.2024
Intern
Sports Canterbury
02.2021 - 11.2021
Lifeguard & Lifeguard Supervisor
Christchurch City Council
06.2018 - 11.2021
High School - undefined
Cashmere High School
High School - undefined
Kamo High School
Intermediate - undefined
Christchurch South Intermediate
Primary School - undefined
St Martins Primary School
Primary School - undefined
Waimataitai Primary School
Bachelor - Sports Coaching
University of Canterbury
Similar Profiles
Georgie BethellGeorgie Bethell
Ninja Crew at Ninja valleyNinja Crew at Ninja valley
Runi CowanRuni Cowan
Arena Attendant at Ninja ValleyArena Attendant at Ninja Valley
Dinda AsriDinda Asri
Senior Client Account Manager at Ninja Direct in Ninja VanSenior Client Account Manager at Ninja Direct in Ninja Van
KETANKUMAR PATELKETANKUMAR PATEL
PACKING SUPERVISOR at COUPLAND'S BAKERIESPACKING SUPERVISOR at COUPLAND'S BAKERIES
Jaydeep PatelJaydeep Patel
Health Care Security Supervisor at Allied SecurityHealth Care Security Supervisor at Allied Security