Laura Whittaker

• Led the full set up of the online warehouse based on the directors structural plan, implementing storage systems, workflows and stock processes to support daily operations.
• Managed the daily operations of the online branch, ensuring smooth order processing & fulfilment
• Day to day supervision and direction of staff encouraging teamwork and a positive working environment.
• Ensuring staff are adequately trained in procedures and in turn are carrying out these procedures correctly.
• Interviewing for new staff, induction and training of new employees.
• Identifying strong areas of product sales ensuring information is passed on to the National Purchasing manager.
• Overall responsibility for the stock on the premises. Ensuring stocktakes are completed in the time allocated and variances are followed up.
• Creating and documenting workflows and processes for the company after our website migration from Web Ninja to Shopify.
• Continuing to fulfil my Sales support role and training the new employee for handover of the kit packing project.

Materinity Leave

• Supported the Education Account Managers by providing an excellent level of sales administration and customer service to key account holders. Coordinating sales from quoting through to fulfilment and beyond.
• Appointed as the company's first Sales Support team member, establishing core processes and systems that streamlined sales operations.
• Led the end-to-end production of school packs, including forecasting stock, workflow planning and overseeing a team of three staff who assembled the kits in an accurate and timely manner.
• Oversaw sale pricing setup and maintenance for both online and in-store POS systems ensuring consistent error free promotional pricing.
• Resolved customer inquiries with professionalism, reinforcing strong relationships and trust.
• Organized and maintained sales documentation, ensuring compliance with company policies and procedures.
• Facilitated communication between sales and logistics teams, improving order fulfillment processes.

• First response to all online orders & online customer enquiries providing a helpful and professional service while ensuring all information required is recorded correctly.
• Problem solving – ensuring customer satisfaction by resolving problems such as lost parcels & short deliveries with prompt attention.
• Ensuring correct procedures are followed and paperwork is completed promptly when dealing with customer returns and issue of credits.
• Liaising with management, purchasing and warehouse staff to achieve job objectives.
• Advising the customer where they may be a delay in dispatch due to stock issues, offering an appropriate solution or an alternative product
• Picking, processing and fulfilment of all orders.

• Provided friendly, efficient customer service, helping customers find products and answering queries to support a positive shopping experience.
• Handled cash register operations, ensuring accurate transactions and balanced drawers.
• Resolved customer complaints effectively, fostering a positive shopping environment.
• Handled customer inquiries, complaints, and returns professionally.
• Trusted with store key holder duties including opening and closing the store independently
• Collaborated with team members to achieve a cohesive and efficient store environment.