Lauraine Younghusband
Christchurch,Canterbury
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Guest-oriented customer service expert offering 10 years of experience in hospitality and tourism industries.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
- Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry.
- Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success.
Overview
38
38
years of professional experience
Work History
Accounting Assistant
JM Accounting Limited
01.2019 - Current
- Maintain clean and organized files by keeping accounts payable and receivable records up-to-date.
- Reconcile account information and reported figures in general ledger by comparing to bank account statement each month and organising information into accounting software.
- Handle day-to-day accounting processes to drive financial accuracy.
- Complete payroll functions to facilitate accurate and prompt staff payments.
- Maintain accurate and complete documentation to facilitate accounting and filing functions.
- Use accounting software to prepare weekly and monthly financial reports by inputting information into MYOB and Xero.
Teacher's Assistant
Papanui High School
01.2016 - 12.2019
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Adapted equipment and technology, boosting student engagement and motivation.
- Supported staff in implementing behavioural intervention plans to address challenging student behaviours.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs by providing individualised reading, writing and maths instruction.
- Collaborated with teachers to create a customized classroom environment integral to students' needs by developing individual learning strategies.
- Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
Motel Manager/Owner
Strathern Motor Lodge - Self Employed
11.2005 - 10.2015
- Provided exceptional service and assistance to guests upon check-in, handled complaints and provided acceptable outcomes that maintained and often increased guest satisfaction and ratings of our motel
- Analyzed financial performance of property and adjusted strategies and processes as needed to improve outcomes using forecasts and budgets
- Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests, providing guests with assistance and convenient information about local attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Business Analyst
EDS NZ LTD
07.1998 - 10.2005
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Senior Computer Operator
Databank Systems Ltd/EDS NZ LTD
07.1985 - 07.1998
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation, and error monitoring.
- Assisted with updating technical support best practices for use by team.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Established and maintained relationships with software vendors.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Collaborated with other departments to identify and solve software issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Supported time-sensitive project input milestones by keeping team on-task.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Reacted calmly during times of highly stressed or emergency situations.
- Retrieved information and performed data entry using appropriate computer programs.
Education
No Degree - 5 X Subjects Accredited in U.E
Papanui High School
Christchurch, NZ12.1980
Skills
- Financial Statement Preparation
- Administrative Support
- Month-End Reports
- Payroll Processing
- Accounting Software Proficiency
- Data Entry Accuracy
- Balance Sheet Reconciliation
- Continuous Learning Attitude
- Adaptability and Flexibility
- Financial Records and Reporting
- Data Entry
Timeline
Accounting Assistant
JM Accounting Limited
01.2019 - Current
Teacher's Assistant
Papanui High School
01.2016 - 12.2019
Motel Manager/Owner
Strathern Motor Lodge - Self Employed
11.2005 - 10.2015
Business Analyst
EDS NZ LTD
07.1998 - 10.2005
Senior Computer Operator
Databank Systems Ltd/EDS NZ LTD
07.1985 - 07.1998
No Degree - 5 X Subjects Accredited in U.E
Papanui High School
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