Lauralea Matterson
Rangiora,CAN
Summary
Multi-faceted Senior Stylist with strong client rapport and proven consultative sales achievements. Continual growth in current client base and sales over previous year.
Superb collaborative and organizational skills leading to impressive results.
A key team member recently in supporting opening of new store.
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs.
Smoothly handle questions and resolves concerns with great problem-solving abilities and attention to detail.
Multitasks and manages time well to consistently meet performance targets.
Experienced in providing comprehensive physical and emotional care to individuals.
Enjoys working with people and offers great organizational and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Senior Stylist and Merchandiser
Repertoire
07.2022 - Current
- Daily administration for incoming shipments, processing of online orders, transferring stock between stores
- Trained in Ontempo retail system
- Played key role in merchandising both Colombo and Merivale stores with weekly Collection drops and promotions
- Social media engagement including creating videos, educations pieces and inspiration for client base.
- Attended and facilitated social and networking events to engage and grow client base
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
Operator/Owner
L K Therapy Ltd
02.2015 - Current
- Ongoing training in field of health and wellness including Cranio Sacral Therapy, Massage, Spinal Energetics, Somatic and Trauma Informed support
- Created connections and education evenings attended on regular basis
- Speaking at events, online in group coaching programmes, podcast guest spots and currently teaching weekly to facilitators in health and wellness industry
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Senior Retail Pharmacy Assistant
Unichem Cashel Mall
01.2014 - 08.2015
- Frontline of customer service, inward goods support, beauty and natural health expert
- Built relationships with sales representatives and participated in ongoing educational training
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Counselled customers on medications, appropriate dosage and potential side effects.
Senior Retail Pharmacy Assistant
LIfe Pharmacy Riccarton
01.2008 - 04.2014
- Estee Lauder Counter Manager
- Support for inwards goods
- Previous experience as Pharmacy Technician placed me in support role for Pharmacist team
- Merchandising, specifically natural health and gift lines
- Beauty events, implementing, promoting, supporting.
- Ongoing training in all areas of pharmacy
- Building relationships with sale representatives
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Assisted pharmacist by responding to patient questions regarding prescription and medication-specific issues.
Education
International Studies
Canterbury University
Skills
- Stock Control
- Workflow Efficiency
- Special Events and promotions
- Merchandising Operations
- Team management experience
- Adaptability and resourcefulness
- Ability to grow and nurture customer relationships
- Creative style and understand how to help women feel confident with clothing
Timeline
Senior Stylist and Merchandiser
Repertoire
07.2022 - Current
Operator/Owner
L K Therapy Ltd
02.2015 - Current
Senior Retail Pharmacy Assistant
Unichem Cashel Mall
01.2014 - 08.2015
Senior Retail Pharmacy Assistant
LIfe Pharmacy Riccarton
01.2008 - 04.2014
International Studies
Canterbury University
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