Lauren Bailey
Wellington,WGN
Summary
As a high school graduate with a stellar academic record, I'm actively pursuing part-time employment, aiming to apply and cultivate professional work experience. In the realm of biomedical sciences, my genius lies in dedicated project completion and collaborative teamwork. A reliable and focused team player, I am poised to distribute tasks equitably through group projects, ensuring mutual success.
Results-driven Transportation Manager with a knack for orchestrating efficient and safe driving operations. A seasoned leader, I inspire and guide my team, fostering a collaborative environment to ensure optimal performance. Meticulously versed in program regulations, I maintain precise records and enforce robust safety measures. Known for strategic task allocation and a keen eye for quality, I inspect diligently for defects and operational issues. My commitment extends beyond operations—I thrive on delivering exceptional customer experiences through top-notch service, multitasking, and impeccable time management. Organized, motivated, and ready to bring my genius to various environments, I seek entry-level opportunities to contribute to company growth.
In my pursuit of flexible part-time employment, I offer adaptability, exceptional interpersonal skills, and a strong work ethic. Eager to tackle challenges and quickly master new skills, I bring an aptitude for communication and relationship-building to any role. With a background in customer services, data entry and money handling, coupled with a knack for memorizing product details, I'm ready to elevate customer experiences.
Driven by ambition and a focus on career advancement, I am eager to secure an entry-level position, contributing to company success. As a motivated Biomedical student, I seek a valuable opportunity—an internship to gain hands-on experience. Outgoing, adaptable, and with a talent for success, I'm ready to make a positive impact on your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver Supervisor
CLM Bailey's Transport
, Worcester, South Africa
07.2021 - 12.2023
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Coordinated load planning for drivers to minimize dispatch delays.
- Prepared reports outlining driver performance statistics for management review.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Drove vehicles with capacities between 750kg < 16000kg, transporting passengers from start point, to destination and back to start point.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Tracked driver behavior, timekeeping and attendance.
- Investigated collisions and passenger injuries, documenting incidents in reports.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
Administrative Assistant
CLM Bailey's Transport
, Worcester, South Africa
01.2018 - 06.2019
- Responded effectively to sensitive inquiries or complaints.
- Directed customer communication to appropriate department personnel.
- Dispersed incoming mail to correct recipients throughout office.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Answered phone calls and welcomed visitors to office.
- Monitored and directed work of lower-level clerks.
- Conducted office inventory checks and requested restock of supplies.
- Delivered messages and ran errands.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Proofread and corrected correspondence and reports for error-free documentation.
- Typed, formatted and edited correspondence and other documents.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for office personnel.
- Computed, recorded and proofread data or reports.
Au Pair
Au Pair in America
, Boston, USA
09.2016 - 09.2017
- Supported household operations by completing laundry, cooking meals and performing light cleaning.
- Ensured physical and social well-being of each child.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Bathed and dressed children, teaching grooming, and hygiene.
- Prepared daily reports on the children's progress which were sent to parents on a weekly basis.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
- Provided transportation to school, extracurricular activities, and other appointments.
- Engaged with children on individual basis to build positive, trusting relationships.
- Adhered to specific instructions from parents regarding discipline techniques.
- Took children to and from school and extra-curricular activities.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Maintained organized and clean children's areas.
- Assisted with homework assignments and tutoring sessions.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Participated in family events such as birthday parties or holidays celebrations.
- Cared for 2children ages 1 to 6.
- Cared for 3 children ages 1 to 8.
- Engaged with the children during leisure time by playing board games or reading books together.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
Waiter
Damas Guest Farm
, Worcester, South Africa
01.2016 - 07.2016
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Answered questions about menu selections and made recommendations when requested.
- Served food and beverages to patrons and confirmed complete orders.
- Followed all safety procedures when handling hot plates or sharp objects.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Ensured that all orders were taken correctly and in a timely manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Set up dining room to meet hospitality and service standards.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Filled condiments and napkin containers during slack periods.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took beverage orders from patrons and served drinks promptly.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Processed payments accurately using cash registers or point-of-sale systems.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleared table and bussed dishes to allow for quick setups.
- Set up tables in between patrons to reduce wait times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted and welcomed customers, providing them with menus.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Cleared dishes between courses and after guests finished dining.
- Prepared tables by setting up linens, silverware and glassware.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Science - Biomedical Science
Victoria University of Wellington
Wellington06-2024
High School Diploma -
Worcester Gymnasium
Worcester, South Africa12-2015
Skills
- Team Building Expertise
- Route Planning Expertise
- Safety Regulation Compliance
- Strong Leadership Abilities
- Interpersonal Communication
- Incident Investigation
- Safety Procedures
- Documentation and Reporting
- Workplace Safety
- Inventory Management
Affiliations
- sports women (netball & hockey)
- artist (I sketch, and enjoy photography)
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Spanish
Elementary
Accomplishments
- provincial hockey team (2010, 2012-2015)
Certification
- South Africa C1 license (first issued 14/01/2016)
- GVM 750kg < 16 000kg
- Professional Driving permit (GOODS & PASSENGERS)
References
References available upon request.
Timeline
Driver Supervisor
CLM Bailey's Transport
07.2021 - 12.2023
Administrative Assistant
CLM Bailey's Transport
01.2018 - 06.2019
Au Pair
Au Pair in America
09.2016 - 09.2017
Waiter
Damas Guest Farm
01.2016 - 07.2016
Bachelor of Science - Biomedical Science
Victoria University of Wellington
High School Diploma -
Worcester Gymnasium
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