Summary
Work History
Education
Work Availability
Skills
Timeline
ProjectManager

Lauren Blakelock-Toma

Auckland

Summary

Organized and dependable applicant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Online Customer Sales Representative

Authentic Pasefika Limited
Auckland, NZ
2023.04 - Current
  • Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Online Retailer

Authentic Pasefika Limited
Auckland , NZ
04.2020 - Current
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Collaborated with marketing, representing web team to establish project goals, projections and milestones.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Monitored and evaluated sales performance
  • Inventory Management
  • Organized, sorted, and checked input data against original documents.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Retail Salesperson

Eveni Carruthers
Apia, Samoa
01.2015 - 12.2019
  • Annually assist during peak sales seasons.
  • Undertake any role that is short-staffed; to allow smooth operations.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintaining up-to-date knowledge of all retail promotions.
  • Involved in providing product knowledge and recommendations, face-to-face customer service, and ensuring customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - Biological And Physical Sciences

University of Auckland
Auckland, NZ
09.2024

Foundation Ceritificate - General Sciences

National University of Samoa
Apia, Samoa
2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Strong work ethic and adaptability
  • Proficient Communication and Interpersonal skills
  • Excellent Written and Verbal Communication
  • Issue and Complaint Resolution
  • Detail Orientated
  • Decisive and practical
  • Microsoft Office Proficiency
  • Package Tracking
  • Inventory Management
  • Merchandise Orders and Exchanges

Timeline

Online Customer Sales Representative

Authentic Pasefika Limited
2023.04 - Current

Online Retailer

Authentic Pasefika Limited
04.2020 - Current

Retail Salesperson

Eveni Carruthers
01.2015 - 12.2019

Bachelor of Science - Biological And Physical Sciences

University of Auckland

Foundation Ceritificate - General Sciences

National University of Samoa

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Lauren Blakelock-Toma