Lauren Boxall-Hunt
New Windsor,Auckland
Summary
I am a self driven and dedicated student currently pursuing my degree of Psychology and Criminology at the University of Auckland. I have valued experience with working within a fast-paced customer service environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Duty Manager
Les Mills
07.2021 - Current
- As a receptionist/duty manager, I am entrusted with the vital task of managing both the front desk operations and overseeing various managerial aspects of the establishment
- While undertaking this role, I have developed further skills such as:
- Customer Service, Interaction, Overcoming customer related Issues & providing an exceptional customer experience
- Developed trust from my employer through the handling of cash within the business
- Led the training and onboarding of new staff.
- Answered phone promptly and directed incoming calls to correct offices.
- Fulfilling my role as expected as well as taking self Initiative to complete additional tasks to assist with the overall operation of the business
- Responsible for POS Reconciliation discrepancies.
- Such as covering shifts when required, attending team meetings outside of my agreed working hours and attending all my scheduled shifts on time
- Adhering to all KPI's set for the year
- Confirmed appointments, communicated with clients, and updated client records.
Sales Merchandiser
Mayo Hardware
11.2023 - 02.2024
- As a sales merchandiser, I was able to analyze market trends, learn consumer behaviour and optimize sales to make knowledgeable decisions that would help enhance product variety and pricing strategies
- Performing Stockouts
- Managing the store layout design
- Setting up marketing displays
- Updated pricing and signage to complete product displays and educate customers.
Activity Volunteer
Te Whatu Ora
02.2023 - 11.2023
- As an Activity Volunteer at Te Whatu Ora Mental Health Ward, I was responsible for enhancing the well-being and quality of life for each person I have had contact with whilst they are receiving care
- Adhering to strict health and safety protocol
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Entrusted with a staff access card to the hospital
- Relationship Building with all walks of life and ethnicities
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Front Of House Personnel
The Flying Burrito Brothers
11.2019 - 05.2021
- In November 2019 I was offered the position of front of house personnel at The Flying Burrito Brothers in Newmarket
- Whilst undertaking this role I was able to enhance my customer service skills
Volunteer
Dove Hospice
04.2019 - 11.2019
Education
Bachelor of Arts - Psychology & Criminology
University of Auckland
Auckland10.2024
First Aid Qualification -
Red Cross New Zealand
Newmarket10-2023
NCEA Level 3 Qualification -
Epsom Girls Grammar
Epsom11.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Administrative Support
Languages
English
Entry Level Maori
References
Naomi Burns - Les Mills Newmarket Club Manager
Ph. 021 744 407
Emily Ogier - Les Mills Newmarket Reception Manager
Ph. 021 082 04707
Awards
- 2018 MVP Under 17 Auckland Women's Basketball
- 2018 Most Improved Player Epsom Girls Grammar
- 2019 MVP Best Defence Player Epsom Girls Grammar
- 2019 New Zealand Basketball Representative - Travelled to America to play within the Las Vegas tournament.
- 2021 Epsom Premier Basketball Captain
- 2021 Epsom Girls Grammar Sports Committee
- 2022 Newmarket Les Mills Reception/Duty Manager of the year award
Timeline
Sales Merchandiser
Mayo Hardware
11.2023 - 02.2024
Activity Volunteer
Te Whatu Ora
02.2023 - 11.2023
Receptionist/Duty Manager
Les Mills
07.2021 - Current
Front Of House Personnel
The Flying Burrito Brothers
11.2019 - 05.2021
Volunteer
Dove Hospice
04.2019 - 11.2019
Bachelor of Arts - Psychology & Criminology
University of Auckland
First Aid Qualification -
Red Cross New Zealand
NCEA Level 3 Qualification -
Epsom Girls Grammar
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