Lauren Buckley
Rotorua,BOP
Summary
Proven track record in enhancing customer satisfaction and sales figures, notably at Macpac, where I led operations to meet ambitious targets. Skilled in visual merchandising and customer needs assessment, I excel in creating engaging shopping experiences. My goal-oriented approach and expertise in stock management have consistently driven positive outcomes.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Animates
02.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Glassons
04.2023 - 07.2023
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Stock Replenisher
Kmart
10.2022 - 04.2023
- Increased overall store appearance through diligent attention to detail when arranging merchandise displays.
- Ensured smooth transition during seasonal changes by effectively managing the rotation of stock between storage areas and sales floor.
- Maximized shelf space utilization by strategically organizing products according to size, weight, and popularity among customers.
2IC Manager
Macpac
11.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Graduate Certificate - Conservation
Toi Ohomai Institute of Technology
2022
Bachelor of Science - Psychology And Animal Behaviour
University of Waikato
Graduate Certificate - Animal Care
Wintec
2015
Skills
- Goal-Oriented
- Customer Needs Assessment
- Stock Management
- Sales Expertise
- Cash Handling
- Visual Merchandising
- Multitasking Abilities
Additional Information
Kevin Nichols
Animates Rotorua
0273484181
Tim Ofair
Kmart Rotorua
02108707471
Timeline
Sales Assistant
Animates
02.2024 - Current
Sales Assistant
Glassons
04.2023 - 07.2023
Stock Replenisher
Kmart
10.2022 - 04.2023
2IC Manager
Macpac
11.2017 - 11.2021
Graduate Certificate - Conservation
Toi Ohomai Institute of Technology
Bachelor of Science - Psychology And Animal Behaviour
University of Waikato
Graduate Certificate - Animal Care
Wintec
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