Lauren Corson
Rolleston
Summary
Dynamic Store Manager with a proven track record in exceptional customer service and hiring trained applicants. Skilled in team leadership and employee training, I successfully resolved complex customer issues, enhancing satisfaction and loyalty. Adept at optimizing operations, I fostered a positive work environment that drove performance and profitability.
Overview
6
6
years of professional experience
Work History
Subway Store Manager
Subway
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
2IC Manager
McDonald's
04.2019 - 01.2025
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Recruited top talent to maximize profitability.
- Managed interview scheduling and undertook all interviews + selected who made the final cut.
Education
Bachelor of Laws - Law
University of Canterbury
Christchurch, New Zealand, NZNCEA Level 3 -
Burnside High School
Christchurch, NZ12-2020
Bachelor of Criminal Justice - Criminal Justice
University of Canterbury
Christchurch, New Zealand, NZLevel 4 Certificate in Food And Beverage Service -
Service IQ
Christchurch01-2021
Skills
- Inventory management
- Cash control
- Employee training
- Customer service (I was always put forward to deal with the more difficult queries and customers due to knowledge about procedures and ability to find solutions to keep the customer happy)
- Staff recruitment
- Performance evaluation
- Team building
- Problem-solving
- Customer relations
- Customer service management
- Team leadership
Timeline
Subway Store Manager
Subway
08.2024 - Current
2IC Manager
McDonald's
04.2019 - 01.2025
Bachelor of Laws - Law
University of Canterbury
NCEA Level 3 -
Burnside High School
Bachelor of Criminal Justice - Criminal Justice
University of Canterbury
Level 4 Certificate in Food And Beverage Service -
Service IQ
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