Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LAUREN CUTLER

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Having qualified initially in South Africa in 2006, and registered in 2008, I have worked across various disciplines within the pharmacy profession including, hospital pharmacy public and private sectors (mostly out-patient departments), community pharmacy, wholesale, distribution and even manufacturing. Having arrived in New Zealand I have worked in Pharmacy since 2017 while successfully completing the arduous registration programme for internationally qualified pharmacists and have been fortunate enough to have gained experience in the hospital out-patient and oncology departments as well as community pharmacy where I am currently positioned. Essentially I have been a pharmacist for 16 years and am well acquainted with my role, duty and responsibility to my professional colleagues and patients alike.

Overview

7
7
years of professional experience

Work History

Community Pharmacist

Unichem Pharmacy
03.2023 - Current
  • Improved patient outcomes by providing comprehensive medication therapy management and counselling.
  • Enhanced pharmacy efficiency by implementing new workflow processes.
  • Developed strong relationships with healthcare providers to optimise patient care and medication adherence.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Optimised drug therapy for patients by closely monitoring lab results, vital signs, and clinical response to medications.
  • Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
  • Maintained appropriate drug records and completed reports as necessary.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Educated patients on medication, tools and equipment to promote patient-centred care and increase adherence to treatment.
  • Communicated issues and reactions to specific medications to intercept potential errors.
  • Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
  • Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
  • Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Reconstituted oral liquids.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Counselled customers on medications, appropriate dosage and potential side effects.

Hospital Pharmacist

Waikato District Health Board (Te Whatu Ora)
09.2021 - 03.2023
  • Streamlined pharmacy operations by implementing efficient workflow strategies.
  • Collaborated with interdisciplinary healthcare teams to optimize patient care plans, resulting in improved therapeutic outcomes.
  • Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
  • Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
  • Provided accurate drug information to healthcare providers on the safe use of medications within the hospital setting.
  • Provided ongoing mentorship and guidance to pharmacy staff members, fostering a collaborative work environment that prioritized patient care.
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Responded to queries regarding dosages, indications and drug availability.
  • Used in hospital system to review records and laboratory results for patients.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Dispensed and verified in-patient prescription orders, conducting necessary checks.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Reconstituted oral liquids.
  • Supervised and coached team of pharmacy technicians and trainees helping them develop vital clinical skills and knowledge.

Community Pharmacist

Pharmacy 547 Limited
12.2020 - 08.2021
  • As for Unichem Rototuna Pharmacy
  • Administration of immunisation services, including Covid-19 vaccinations

Pharmacy Assistant and Intern

Pharmacy 547 Limited
03.2017 - 12.2020
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
  • Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labelling for proper administration. Hospice, supported accommodation facilities and rest homes.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Bachelor of Pharmacy - Pharmacy

University of The Witwatersrand
Johannesburg, South Africa
11.2006

Skills

  • Effective communication
  • Therapeutic drug monitoring
  • Medication dispensing
  • Patient counselling (Advising and Educating)
  • Compounding medications
  • Patient privacy protection
  • Problem-solving abilities
  • Immunisation administration
  • Clinical decision making
  • Attention to detail
  • Pharmaceutical calculations
  • Pharmaceutical care
  • Time management
  • Teamwork and collaboration
  • Drug interaction monitoring
  • Healthcare collaboration
  • Pharmacy ethics adherence
  • Prescription verification
  • Pharmacy law knowledge
  • Dispensing Medications
  • Drug Ordering & Storage
  • Relationship Building

Languages

English
Native or Bilingual
Afrikaans
Professional Working
Zulu
Limited Working

Timeline

Community Pharmacist

Unichem Pharmacy
03.2023 - Current

Hospital Pharmacist

Waikato District Health Board (Te Whatu Ora)
09.2021 - 03.2023

Community Pharmacist

Pharmacy 547 Limited
12.2020 - 08.2021

Pharmacy Assistant and Intern

Pharmacy 547 Limited
03.2017 - 12.2020

Bachelor of Pharmacy - Pharmacy

University of The Witwatersrand

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LAUREN CUTLER