Hi, I’m
Lauren Elliott
Guest Service Agent
Rotorua,BOP
Summary
Developed exceptional customer service and multitasking abilities in dynamic hospitality environment, looking to transition into new field to apply and expand these transferable skills. Demonstrates proficiency in handling guest inquiries and resolving issues with professionalism. Aims to leverage problem-solving and organizational competencies in new career path.
Overview
4
years of professional experience
Work History
Distinction Hotel
Front Desk Guest Service Agent
10.2022 - 01.2025
Job overview
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Domino's Pizza
In-Store Team Member
11.2020 - 10.2022
Job overview
- Implemented upselling techniques when appropriate, resulting in higher average transaction amounts per customer visit.
- Assisted in maintaining a clean and welcoming store environment for optimal customer experience.
- Exceeded designated sales targets consistently while working closely with fellow staff members.
- Improved overall workflow efficiency through effective communication between team members during shifts transitions.
Prue Hair Design
Hair Salon Assistant
12.2021 - 01.2022
Job overview
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
Education
New Zealand School of Tourism Hamilton, WKO
Certificate in Tourism Level 4 from Tourism
11-2024
Western Heights High-school Rotorua, BOP
National Certificate of Educational Achievement 3
12-2022
Skills
Problem-solving abilities
Effective communication
Attention to detail
Fast learner
Computer skills
Data entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Guest Service Agent
Distinction Hotel
10.2022 - 01.2025
Hair Salon Assistant
Prue Hair Design
12.2021 - 01.2022
In-Store Team Member
Domino's Pizza
11.2020 - 10.2022
New Zealand School of Tourism
Certificate in Tourism Level 4 from Tourism
Western Heights High-school
National Certificate of Educational Achievement 3