Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Lauren Elliott

Guest Service Agent
Rotorua,BOP
Lauren Elliott

Summary

Developed exceptional customer service and multitasking abilities in dynamic hospitality environment, looking to transition into new field to apply and expand these transferable skills. Demonstrates proficiency in handling guest inquiries and resolving issues with professionalism. Aims to leverage problem-solving and organizational competencies in new career path.

Overview

4
years of professional experience

Work History

Distinction Hotel

Front Desk Guest Service Agent
10.2022 - 01.2025

Job overview

  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
  • Maintained a clean and welcoming front desk area to create a positive first impression for guests.
  • Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
  • Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
  • Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Domino's Pizza

In-Store Team Member
11.2020 - 10.2022

Job overview

  • Implemented upselling techniques when appropriate, resulting in higher average transaction amounts per customer visit.
  • Assisted in maintaining a clean and welcoming store environment for optimal customer experience.
  • Exceeded designated sales targets consistently while working closely with fellow staff members.
  • Improved overall workflow efficiency through effective communication between team members during shifts transitions.

Prue Hair Design

Hair Salon Assistant
12.2021 - 01.2022

Job overview

  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.

Education

New Zealand School of Tourism
Hamilton, WKO

Certificate in Tourism Level 4 from Tourism
11-2024

Western Heights High-school
Rotorua, BOP

National Certificate of Educational Achievement 3
12-2022

Skills

Problem-solving abilities

Availability
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Timeline

Front Desk Guest Service Agent

Distinction Hotel
10.2022 - 01.2025

Hair Salon Assistant

Prue Hair Design
12.2021 - 01.2022

In-Store Team Member

Domino's Pizza
11.2020 - 10.2022

New Zealand School of Tourism

Certificate in Tourism Level 4 from Tourism

Western Heights High-school

National Certificate of Educational Achievement 3
Lauren ElliottGuest Service Agent