Lauren Fee
Palmerston North,MWT
Summary
To become a valued team member of a creative and innovative company, working in a challenging yet fun environment where my passion for interacting with people can be used to optimise opportunities in the company.
Overview
11
11
years of professional experience
Work History
Office Manager/HR Service Advisor
Radin Technologies Pty Ltd
08.2021 - 01.2023
- Maintained accurate and up to date financial records
- Reconcile accounts and prepare monthly financial statements
- Purchase coding for upcoming jobs
- Create and issue invoices for customers
- Prepare and process payroll for all employees including superannuation
- New employee set up and record filing including maintenance of current employee files, records ans confidential payroll records
- Onboarding and offboarding for new employees
- Complete the whole recruiting process from start to finish
- Advocated for staff members, helping to identify and resolve conflicts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Completed human resource operational requirements by scheduling and assigning employees.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
HR & Operations Coordinator
SEDA College
01.2016 - 01.2022
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Conducted new employee onboarding and provided ongoing orientation training.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with any admin duties
- Assisted monthly payroll liaising with the finance team
Quality Analyst
ORIGIN ENERGY - Gas And Electricity
02.2013 - 01.2016
- Analyzed quality and performance data to support operational decision-making.
- Monitor and evaluate calls for over 200 agents in the contact centre.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings, collaborating with the quality team to implement corrective actions.
- Project management to continuously improve quality standards.
- Involved in implementing the new customer service framework CONNECT.
Senior Customer Service/Sales Representative
ORIGIN ENERGY - Gas And Electricity
06.2012 - 02.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coach and mentor agents in the call centre by one on one sessions.
- Actioned escalated complaint calls.
Education
Diploma in Human Resources Management - Human Resources Management
Victorian Chamber of Commerce And Industry
Melbourne, VIC11.2021
Bachelor of Fashion Design - Fashion Design
UCOL
Whanganui, NZ02.2005
Skills
- MS Office (Excel, Word, Teams, PowerPoint)
- Xero Accounting System
- Excellent Communication
- Written and Verbal Communication
- Analytical Thinking
- Good Telephone Etiquette
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Dependable and Responsible
- Data Management
- Written Communication
- Organization
Timeline
Office Manager/HR Service Advisor
Radin Technologies Pty Ltd
08.2021 - 01.2023
HR & Operations Coordinator
SEDA College
01.2016 - 01.2022
Quality Analyst
ORIGIN ENERGY - Gas And Electricity
02.2013 - 01.2016
Senior Customer Service/Sales Representative
ORIGIN ENERGY - Gas And Electricity
06.2012 - 02.2013
Diploma in Human Resources Management - Human Resources Management
Victorian Chamber of Commerce And Industry
Bachelor of Fashion Design - Fashion Design
UCOL
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