Lauren Grainger
47 Utopia Park Heights
Summary
Customer-focused professional with extensive experience in sales support and administration. Proficient in Microsoft 365, with a proven ability to follow structured processes, manage multiple priorities, and deliver excellent customer experiences. Highly organised with excellent communication and time management skills. Recently completed a Level 4 certificate in Interior Décor. Design is in the details and I pride myself on bringing both creativity and precision to every project.
Overview
17
17
years of professional experience
Work History
Territory Manager - Schwarzkopf
FMCG Independant Contractor
04.2022 - 11.2022
- Represented Schwarzkopf products in Bay of Plenty region.
- Developed strong relationships with key decision-makers within Foodstuffs, fostering trust and loyalty in the assigned territory.
- Achieved significant sales growth, utilising detailed customer data analysis to refine sales tactics and better target potential clients.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Built displays and merchandised in store.
Territory Manager
Henkel
10.2020 - 02.2022
- Represented Schwarzkopf products in Bay of Plenty region.
- Developed strong relationships with key decision-makers within Foodstuffs, fostering trust and loyalty in the territory.
- Achieved significant sales growth, utilising detailed customer data analysis to refine sales tactics and better target potential clients.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Built displays and merchandised in store.
Territory Manager
General Mills
11.2018 - 7 2020
- Sales of General Mills products (Old El Paso, Betty Crocker, Nature Valley, Fiber 1, Haagen Dazs) covering all Foodstuff's stores in the Bay of Plenty region.
- Confidently presenting new General Mills products to buyers.
- Engaging with buyers using Nielsen data to pitch the correct products for their store.
- Merchandising across Foodstuff's & Progressive stores within my territory.
- Ability to deliver results - Stores in my territory achieving 30%+ sales growth.
Account Executive
LG Electronics
01.2015 - 05.2018
- Sales and Account Management covering the Central North Island Territory.
- Selling consumer Electronics to a range of different sized retail businesses.
- Market sensing, forecasting and analysis.
- Product information training to all retailers within the region.
- Responsible for all merchandising requirements and the execution of customer promotions.
- Presenting regularly to large audiences including various sales academies in New Zealand.
- Nominated for “Sales Professional of the year” 2017 Wares industry awards.
Territory Manager
Creative Activation - Telecom/Spark
11.2013 - 01.2015
- Followed a regular call cycle to visit and manage the development of Mass Market Retail "Spark" stores in the Bay of Plenty/Waikato/Hawke's Bay region.
- Performed regular structured sales calls to Enterprises & Foodstuffs locations.
- Responsible for the rollout and execution of the Prepaid market within Progressive Enterprises & Foodstuffs locations across the Central North Island region.
- Actively involved in the rebranding process of all Mass Market Retail stores in the region from Telecom to Spark.
- Maintained and enhanced in-store displays by refreshing marketing materials to reflect promotions and company activities.
Territory Manager
MarketStar
07.2011 - 05.2012
- Team leader for Canada assisting with the training and development of the BlackBerry field team.
- Responsible for managing the BlackBerry Smartphone market for all wireless carriers within British Columbia.
- Trained, supported and motivated up to 300 stores to ensure correct positioning of the BlackBerry brand, quality of sale & customer service experience.
- Represented BlackBerry at the 2012 Consumer Electronics Show.
BlackBerry Authorised Representative
Consumer Impact Marketing
03.2009 - 06.2011
- Responsible for managing the BlackBerry Smartphone market for all wireless carriers within the Lower Mainland, British Columbia region.
- Trained, supported and motivated up to 100 stores to ensure correct positioning of the BlackBerry brand, quality of sale & customer service experience.
- Activity involved in various BlackBerry launches, promotions and company events.
- Implemented marketing strategies at store level.
Store Manager & Trainer
Fido Solutions Inc.
09.2005 - 02.2009
- Provided company training, coaching, and mentoring. This included developing an all-star sales staff, future managers and leaders of the business.
- Responsible for the daily operations of a retail store in British Columbia, Canada.
- Achieved and exceeded monthly and quarterly targets assigned by the company.
- Constantly involved in customer promotions and new product launches.
Education
Business Administration & Technology
Open Polytechnic
New Zealand01-2025
Interior Décor
Open Polytechnic
New Zealand 05.2025
CASI Canadian Association of Snowboard Instructors
Vancouver, Canada03.2012
Partners in Performance
Vancouver, Canada2012
British Columbia Institute of Technology
Burnaby, Canada2011
En Vogue Sculptured Nail Systems Inc.
Langley, Canada2009
Skills
Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams)
Apple iWork (Pages, Numbers, Keynote)
Zoom
Relationship management
Business growth
Territory Management
Product and service sales
Sales Presentations
Sales Training
Timeline
Territory Manager - Schwarzkopf
FMCG Independant Contractor
04.2022 - 11.2022
Territory Manager
Henkel
10.2020 - 02.2022
Territory Manager
General Mills
11.2018 - 7 2020
Account Executive
LG Electronics
01.2015 - 05.2018
Territory Manager
Creative Activation - Telecom/Spark
11.2013 - 01.2015
Territory Manager
MarketStar
07.2011 - 05.2012
BlackBerry Authorised Representative
Consumer Impact Marketing
03.2009 - 06.2011
Store Manager & Trainer
Fido Solutions Inc.
09.2005 - 02.2009
Business Administration & Technology
Open Polytechnic
Interior Décor
Open Polytechnic
CASI Canadian Association of Snowboard Instructors
Partners in Performance
British Columbia Institute of Technology
En Vogue Sculptured Nail Systems Inc.
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