Lauren Grant
Auckland,AUK
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, preparing reports and managing campaigns from start to finish. Confident in maintaining client relationships, communicating with clients, resolving issues and going above and beyond to achieve results.
Overview
14
14
years of professional experience
Work History
Customer Service & Admin Coordinator
SCG Precision
07.2023 - Current
- Organising data processing, letter printing and mailing fulfilment.
- Quoting, invoicing & purchase orders.
- Maintaining client relationships.
- Processing mailing campaigns from start to finish.
- Using Xero.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed.
Account Manager
Orangebox Ltd
07.2013 - 10.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managing mailing campaigns from start to finish.
Customer Service Representative
Mailshop Ltd
01.2010 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
NCEA -
Orewa College
Orewa, NZNational Sales Certificate -
Print NZ
Auckland, NZSkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Documentation And Reporting
- Account Management
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Relationship building and management
Timeline
Customer Service & Admin Coordinator
SCG Precision
07.2023 - Current
Account Manager
Orangebox Ltd
07.2013 - 10.2017
Customer Service Representative
Mailshop Ltd
01.2010 - 06.2013
NCEA -
Orewa College
National Sales Certificate -
Print NZ
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