Lauren Hazelwood
Frankton,Hamilton
Summary
Responsive team leader with a strong sales background combined with motivational and encouraging style. Talented trainer, problem solver and planner. Takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and a positive attitude.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Liquor Department Supervisor
Pak n Save Mill Street
, Hamilton
11.2023 - Current
- Create visual displays for store shelves and counters to attract customers.
- Implementing merchandising strategies to maximize product sales.
- Maintaining positive working relationship with fellow staff and management.
Bartender/Supervisor
The Verandah Café & Function Centre
, Hamilton
01.2022 - 11.2023
- Upsold customers from shelf to premium brands to help boost sales.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
Customer Service Representative
AA Insurance
, Hamilton
07.2021 - 01.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Online Team Lead (Click & Collect Manager)
Pak N Save Clarence Street
, Hamilton
08.2019 - 07.2021
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Managed conflict resolution within the team to maintain a positive work environment.
Merchandising Assistant
New World Te Rapa
, Hamilton
02.2018 - 08.2019
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Built product displays and placed appropriate signage for merchandise.
- Coordinated with store managers and visual merchandisers to implement product displays.
Assistant Store Manager
BP Connect Whitby
, Wellington
07.2015 - 02.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
Café Team Lead
BP Connect Melling
, Lower Hutt
06.2014 - 03.2015
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Monitored team performance against targets, taking corrective action where necessary.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Kiosk Supervisor
Railway Metro New World
, Wellington
06.2010 - 11.2012
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Greeted guests with pleasant smile and superior customer service.
Head Barista
Café Saint Paul's
, Wellington
09.2009 - 06.2010
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Provided excellent customer service by promptly responding to customer inquiries and complaints.
- Managed cash register and processed transactions with accuracy and integrity.
Retail Supervisor
Video Ezy
, Lower Hutt
06.2005 - 05.2007
- Dealt with customer complaints and rectified product and service issues.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Education
Politics, Media Studies, Government & Law Studies
Victoria University
Wellington, New Zealand01-2010
NCEA Level 1,2 & 3 -
Hutt Valley High School
Lower Hutt, New Zealand11-2005
Skills
- Inventory management
- Employee training
- Customer service
- Visual merchandising
- Product knowledge
- Multitasking
Certification
- NZ Red Cross CPR and First Aid (EXPIRED)
- American Red Cross Lifeguard, First Aid, and CPR (EXPIRED)
Affiliations
- Camp America (Georgia, USA), May 2007 to August 2007 - Specialist Camp Counselor
- Snow + Rock (Surrey, United Kingdom), June 2007 to May 2008 – Retail Assistant
- Camp America (New Hampshire, USA), June 2008 to August 2008 – Specialist Camp Counselor
- Panorama Mountain Resort (British Columbia, Canada), November 2012 to April 2013 – Bartender
- Greywolf Golf Course (British Columbia, Canada), June 2013 to September 2013 – Golf Course Host
- The Acquisition Group (Alberta, Canada), September 2013 to May 2014 – Junior Marketing Consultant
- Camp America (Virginia, USA), June 2016 to August 2016 - Specialist Camp Counselor
Hobbies & Interest
- Travel
- American sports: NFL, MLB, NBA & NHL
- Sports card enthusiast
- Sneakerhead & New Era cap collector
References
References available upon request.
Timeline
Liquor Department Supervisor
Pak n Save Mill Street
11.2023 - Current
Bartender/Supervisor
The Verandah Café & Function Centre
01.2022 - 11.2023
Customer Service Representative
AA Insurance
07.2021 - 01.2022
Online Team Lead (Click & Collect Manager)
Pak N Save Clarence Street
08.2019 - 07.2021
Merchandising Assistant
New World Te Rapa
02.2018 - 08.2019
Assistant Store Manager
BP Connect Whitby
07.2015 - 02.2018
Café Team Lead
BP Connect Melling
06.2014 - 03.2015
Kiosk Supervisor
Railway Metro New World
06.2010 - 11.2012
Head Barista
Café Saint Paul's
09.2009 - 06.2010
Retail Supervisor
Video Ezy
06.2005 - 05.2007
Politics, Media Studies, Government & Law Studies
Victoria University
NCEA Level 1,2 & 3 -
Hutt Valley High School
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