Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Lock-Read

Christchurch,CAN

Summary

Reliable and dedicated professional with a strong work ethic and a proven ability to exceed expectations. Quick to adapt in fast-paced environments, consistently delivering high-quality results with a positive, proactive approach. Committed to customer satisfaction, continuous improvement, and achieving excellence through strong organisational skills and self-discipline.

Overview

5
5
years of professional experience

Work History

Cabin Crew

Air New Zealand
01.2023 - Current
    • Delivered high-quality customer service to diverse passengers in a fast-paced, safety-sensitive environment
    • Maintained professional communication while handling in-flight issues and resolving customer concerns
    • Followed protocols and ensured the safety and comfort of passengers through clear instructions and proactive support
    • Maintained accurate records and reported issues requiring follow-up
    • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

Receptionist Administrator

Gary A Smith
03.2022 - 01.2023
  • Managed bookings, client records, and appointment scheduling for a busy practice
  • Responded to customer inquiries across phone, email, and in-person interactions
  • Maintained confidentiality and professional handling of client information
  • Supported business operations by preparing documentation and improving day-to-day efficiency.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Answered incoming calls, directing clients to individuals addressing specific needs.

Guest Service Representative

BreakFree on Cashel
01.2020 - 12.2021
    • Offered personalised service to guests, ensuring a seamless and enjoyable experience at the hotel.
    • Responded to customer inquiries with professionalism, building strong relationships and increasing customer loyalty.
    • Handled customer complaints with empathy and effective solutions, ensuring guest satisfaction and repeat business.
    • Actively promoted hotel services and amenities, successfully upselling packages and enhancing guest experiences.
    • Supported sales efforts by providing information on hotel promotions and driving bookings for additional services.

Education

High School Diploma -

Marian Collage
Christchurch
12.2018

Level 4 Certificate in Travel And Tourism

New Zealand School Tourism
Christchurch
08.2020

Skills

  • Strong ability to build rapport and develop lasting customer relationships
  • Proven experience in upselling and driving sales through product knowledge and customer needs analysis
  • Excellent communication and negotiation skills, with a customer-first mindset
  • Ability to identify customer needs and provide tailored solutions to enhance satisfaction and loyalty
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Highly organised with exceptional attention to detail and multitasking abilities
  • Strong problem-solving skills, able to resolve customer issues efficiently and effectively
  • Adaptable and able to work under pressure in dynamic environments
  • Enthusiastic team player with a passion for contributing to team success and business growth

Timeline

Cabin Crew

Air New Zealand
01.2023 - Current

Receptionist Administrator

Gary A Smith
03.2022 - 01.2023

Guest Service Representative

BreakFree on Cashel
01.2020 - 12.2021

High School Diploma -

Marian Collage

Level 4 Certificate in Travel And Tourism

New Zealand School Tourism

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Lauren Lock-Read