Summary
Overview
Work History
Skills
References
Accomplishments
Training
Certification
Timeline
Generic

Lauren Walters

Papamoa,Tauranga

Summary

Independent Sales Consultant motivated to maintain customer satisfaction and contribute to company revenue. Customer-driven and outgoing individual with in-depth knowledge of sales and Customer Service. I have established a Long lasting customer and lead generated database. With a high closing rate. I provide many years of experience in these areas. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use. Offering exceptional communication and organizational skills. With a real love and passion for people. Customer service is the full front of everything i do, in and outside of an work environment. I am a compassionate, hard-working individual wanting to strengthen any organization I am a part of. I specialize in conflict resolution and relationship building, Bringing strong communication skills, Active listening and empathy to ensure client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lifestyle Sales Consultant

Freedom Lifestyle Villages
, Rotorua
07.2022 - Current
  • Generated quotes for various home types.
  • Participated in the planning of sales events & Promotions for the company.
  • Performed inspections of newly constructed homes prior to move-in day to ensure quality control standards were met.
  • Presenting and clarifying legal documents with clients around purchase and sale agreements.
  • Working and meeting KPI standard’s
  • Full understanding of ORA Agreements
  • Proficient in CRM software
  • Achievements while at Freedom Management Services
  • Top Sales Consultant for Rotorua Lakes
  • Developed and maintained relationships with clients to increase sales revenue.
  • Generated daily reports on sales activities for management review.
  • Advised customers on best practices when using company products or services.
  • Recommended process improvements that could enhance sales performance.
  • Maintained accurate records of all sales activities in the CRM system.
  • Established long-term relationships with key contacts at client companies.
  • Landed new customers through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Reviewed contracts before submission to ensure accuracy.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Resolved customer complaints promptly, efficiently, and professionally.
  • Trained new employees on fantastic salesmanship and closing sales.
  • Managed the entire sales cycle from lead generation through negotiation and closing deals.
  • Prepared summaries of complex legal documents.
  • Performed data entry tasks related to legal documents.
  • Verified signatures on legal documents.
  • Assisted customers with signing of legal documents.
  • Effectively inspected many homes, and accurately delivered reports for each home inspection.

Assistant Manager

Hallenstein’s Brothers
07.2021 - 07.2022
  • Virtual merchandising
  • Provided support to management in recruitment, training, performance reviews, and disciplinary actions.
  • Held regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
  • Training and coaching staff on customer service and selling skills
  • Exceeding KPI margins.
  • Became Assistant Manager within 6 months from 3IC
  • Multiple Company and Customer Service Achievement Awards
  • Monitored stock levels to ensure adequate supply for production needs.
  • Managed returns process with customers.
  • Completed day-to-day duties accurately and efficiently.
  • Developed interview questions & conducted interview process.
  • Followed all security protocols related to cash handling.
  • Maintained current store, product, and promotional knowledge to drive consistent sales within team environment.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Sales Consultant

Pandora
09.2019 - 07.2021
  • Virtual merchandising
  • Provided support to management in recruitment, training, performance reviews, and disciplinary actions.
  • Held regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
  • Training and coaching staff on customer service and selling skills. In different stores domestically.
  • Exceeding KPI margins.
  • Multiple Company and Customer Service Achievement Awards
  • Monitored stock levels to ensure adequate supply for production needs.
  • Managed returns process with customers.
  • Managed All customer complaints.
  • Followed all security protocols related to cash handling.
  • Maintained current store, product, and promotional knowledge to drive consistent sales within team environment.
  • Write up in the Pandora Global monthly Newsletter 2/11/2020
  • Completed the Australian Consumer Law (ACL) 100% pass
  • Conducted maintenance and repairs on Customers items.
  • Ran Yearly stock take.
  • Recognized by management for providing exceptional customer service.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Café Assistant/Barista

Double Teaspoons Cafe
05.2016 - 11.2016
  • Barista – making high volume coffee’s and other beverages
  • Front of house
  • Food preparation
  • Provided excellent customer service by greeting customers upon arrival and addressing their inquiries in a timely manner.
  • Conducted regular maintenance checks on brewing equipment according to company policies.
  • Managed inventory levels of all food items used in the cafe area to ensure freshness.
  • Communicated effectively with team members to coordinate daily tasks efficiently.
  • Maintained cash register operation and balanced tills at the end of each shift.
  • Trained new employees on how to operate espresso machines correctly.

Skills

  • Active Listening
  • Embraces challenges
  • Contribute to companies' growth
  • Excels under pressure
  • Strong communication
  • Actively excelling in KPI
  • Able to problem-solve and find a solution
  • A strong desire to learn
  • Bringing a positive attitude to everything I do
  • Time management
  • KPI management
  • Patience
  • Exceeds sales goals
  • Exceptional customer service
  • Long lasting client relationships
  • Employee training
  • Dedicated
  • Honest and Ethical Principles
  • Attention to detail
  • Organizational skills
  • Team player with positive attitude
  • Cooperative
  • Self Motivated
  • Empathetic & Trustworthy

References

Available upon request

Accomplishments

  • Top Performance Sales 2023 Freedom Lifestyle Village
  • Top Performance Sales 2024 Freedom Lifestyle Village
  • Excellence in customer experience
  • Sales Person of the year 2019 Pandora
  • Sales Person of the year 2020 Pandora
  • Sales Person of the year 2021 Pandora

Training

  • NCEA Level 1 & Level 2 & Level 3
  • NZQA 167 – Food & Hygiene Certificate
  • Professional Barista Training – Burtons Pure Espresso
  • Extensive experience in working with both automatic and manual coffee machines
  • Extensive Sales Training through Pandora
  • Customer service Business training NZ
  • Word, Excel , PowerPoint
  • Hubspot

Certification

Customer Service Excellence Course

Completed the Australian Consumer Law (ACL) 100% pass

Timeline

Lifestyle Sales Consultant

Freedom Lifestyle Villages
07.2022 - Current

Assistant Manager

Hallenstein’s Brothers
07.2021 - 07.2022

Sales Consultant

Pandora
09.2019 - 07.2021

Café Assistant/Barista

Double Teaspoons Cafe
05.2016 - 11.2016

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Lauren Walters