Lauren Wilson
Napier City,HKB
Summary
Offering can-do attitude and willingness to learn and grow in team setting. Brings ability to quickly grasp new tasks and techniques, essential for providing outstanding customer service and maintaining cleanliness. Ready to use and develop communication and multitasking skills in desired role.
Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
Burger King
10.2023 - 09.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
Front of House Server
The Boardwalk Beach Bar & Bistro
01.2023 - 10.2023
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
Store Assistant
Tank Juice Bar
08.2022 - 10.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Operated POS system to process payments and provide receipts.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Front of House Server
Lone Star Restaurant
02.2022 - 03.2022
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
Hood Cleaner
Cookright Kitchen Services
06.2021 - 08.2021
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Ensured compliance with local health codes through diligent hood cleaning practices.
- Elevated kitchen hygiene levels by efficiently removing contaminants from air ducts, fans, filters, and other related components.
Education
No Degree - NCEA Level 1 And NCEA Level 2
Sacred Heart College Napier
Napier City, NZ12-2022
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Cash handling
- Problem-solving
- Teamwork and collaboration
Certification
- NCEA Level 1
- NCEA Level 2
Timeline
Crew Team Member
Burger King
10.2023 - 09.2024
Front of House Server
The Boardwalk Beach Bar & Bistro
01.2023 - 10.2023
Store Assistant
Tank Juice Bar
08.2022 - 10.2022
Front of House Server
Lone Star Restaurant
02.2022 - 03.2022
Hood Cleaner
Cookright Kitchen Services
06.2021 - 08.2021
No Degree - NCEA Level 1 And NCEA Level 2
Sacred Heart College Napier
Similar Profiles
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Channay MoreheadChannay Morehead
Shift Manager at Burger KingShift Manager at Burger King