Laurence Chapman
Russley
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Car Assembler
IAG New Zealand, Repair Hub
10.2022 - Current
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Recognized and reported defective material and equipment to shift supervisor.
- Verified part numbers
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cut and polished imperfections out of new paint jobs
Assembler
Personal Work
01.2012 - Current
- I have assembled Winter Gardenz Greenhouses for 11 years as extra income while I was part time at The Warehouse and also to help my dad
- I still do this in my spare time as a hobby
Sales Expert
GPC, Repco
10.2021 - 10.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created long lasting relationships with customers, who would come back to see me.
Sales Representative
Winter Gardenz
11.2020 - 06.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Completed durable assemblies and subassemblies with hand and power tools.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Checkout Operator
The Warehouse Group
11.2017 - 06.2020
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased sales by offering advice on purchases and promoting additional products.
- 1.5 years in the electrical department
Education
Level 3 Maths -
Mountain View High School
Timaru2018
Timaru Boys High School
Timaru, CAN2017
Skills
- Sales Closing
- Sales
- Customer service
- Problem solving strength
- Hand assembly
- Equipment assembly
- Customer de-escalation
- Mechanical Assembly
- Parts Replacement
Timeline
Car Assembler
IAG New Zealand, Repair Hub
10.2022 - Current
Sales Expert
GPC, Repco
10.2021 - 10.2022
Sales Representative
Winter Gardenz
11.2020 - 06.2021
Checkout Operator
The Warehouse Group
11.2017 - 06.2020
Assembler
Personal Work
01.2012 - Current
Level 3 Maths -
Mountain View High School
Timaru Boys High School
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