Lauretta Leasuasu
Forrest Hill,AUK
Summary
I’m currently seeking a full time role where I can bring my positive attitude, strong work ethic, and use my skills effectively to make a real impact. I have a solid background in customer service, with experience at Mountain Warehouse where I progressed from a Stock Assistant to Sales Assistant, and eventually to a Team Leader in management. This journey helped me develop strong leadership, problem-solving, and communication skills. Delivering excellent customer service in both retail and hospitality has helped me grow into someone who approaches challenges with empathy, resilience, and determination whether working independently or as part of a team. I value honesty, professionalism, and hard work, and I believe those qualities truly define who I am. Growing up in a large, close-knit family also taught me loyalty, care, and the importance of supporting others—qualities I bring with me into any workplace.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Mountain Warehouse
Albany, AUCKLAND
04.2022 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Collaborated with team members to restock inventory and manage merchandise displays.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Coordinated with stock team to expedite restocking of high-demand items.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Supported store management in planning and executing seasonal promotions and sales events.
Waitress
Valentines Buffet Restaurant
Northshore, Wairau
01.2021 - 02.2022
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash and credit transactions with accuracy, balancing registers at the end of shifts.
- Adapted quickly to high-pressure environments during peak hours, maintaining composure and efficiency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Checked guests' identification before serving alcoholic beverages.
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Took orders accurately and efficiently, utilizing point-of-sale systems for seamless transactions.
- Trained new team members on menu items, service standards, and operational procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Birkenhead College
Birkdale Northsore, Auckland 2020
Skills
- Positive attitude and professionalism
- Time management
- Problem-solving expertise
- Written and verbal communication
- Pressure resilience
- Flexible scheduling
- Teamwork and collaboration
- Interpersonal and written communication
Accomplishments
The Ninth Wallace Secondary schools Art Awards 2020, awarded for highly recommended
REFERENCES
Name: Ayoub Lazar
Position: Mountain Warehouse Store Manger
Email: Ayoublazaar67@gmail.com
Phone: 0225399196
Name: Lingi Fale
Position: Valentines buffet manager
Email: lingiahi05@gmail.com
Phone: 0210235710
Name: Winnie Folau
Position: Valentines buffet manager
Email: winifolau@hotmail.com
Phone: 0224957251
Timeline
Retail Sales Associate
Mountain Warehouse
04.2022 - 02.2024
Waitress
Valentines Buffet Restaurant
01.2021 - 02.2022
Birkenhead College