Laurette Williams

• Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
• Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
• Responded to customer feedback in professional and constructive way.
• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
• Provided local market insight and identified trends.
• Increased company profit 30% through upselling packages to corporate groups.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Engaged employees in business processes with positive motivational techniques.
• Consulted customers to boost product sales and services.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Training and system improvement on HTC Duratiq RX 6,8
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.

From Fabrication to running crew ,budgets and logistics

• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
• Insuring all sets where ready for filming and reducing location cost by managing set striking and vacating time lines.