Laurie Norman
1 Alfred St, Northcote Pt
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills. Reliable and honest professional dedicated to meeting goals. Expertise in building relationships and retaining customers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Banker
BNZ
01.2004 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Responsible for balancing monies received in cash drawers and coin dispensers.
- Developed and implemented strategies to reduce risk and increase profitability.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on online banking and mobile banking applications.
Volunteer Coordinator
Hospice Of The Comforter
04.1999 - 07.2001
- Responsible for recruiting, interviewing and assigning volunteers with emphasis on office volunteers.
- Developed, implemented and taught Orientation and Training Classes for all new volunteers and staff which consisted of seven sessions and a total of 21 hours.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
Human Resource Assistant
1st National Bank Of Central Florida
05.1998 - 07.1999
- Helped develop and update training manual.
- Designed and updated Employee Handbook / Human Resource Manual.
- Designed and updated Bank Policies and Procedures Manual and Loan Policy Manual to conform to OCC standards.
- Responsible for own cash drawer and all teller activities for the day.
- Maintained knowledge of bank products and services and responsible for cross-selling products to customers.
Peak Time Teller
Barnett Bank/Nations Bank
09.1997 - 05.1998
- Cross-selling of bank products and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
Assistant Director, Group Sales
Maryland Baseball/Bowie Baysox
06.1995 - 09.1997
- Responsible for selling tickets and catered events to groups of 24 or more.
- Increased group sales from $285,000 in 1996 to $410,000 in 1997.
- Implemented training programs for (1) Sales Manager and (2) Interns and was responsible for their activities and production.
- Managed accounts receivables for all group accounts.
- Helped develop Group Sales Brochure.
- Helped develop direct mail pieces targeted to increase group sales.
- Enhanced customer service with follow-up phone calls and surveys.
Catering Sales Manager
Seasons Resort And Conference Center
04.1994 - 06.1995
- Main responsibility of booking conference needs for corporate clients
- Met or exceeded monthly booking quotas of $42,500 during challenging period while property was in bankruptcy and consistently receiving bad press
- Developed the Catering Annual Marketing Plan and implemented a Catering Sales Incentive Program.
- Performed the Manager on Duty responsibilities on a monthly basis
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Science - Hospitality and Tourism Management
Grand Valley State University
Allendale, Michigan12.1988
Skills
- Customer service
- Project management
- Complaint handling
- Multitasking and organization
- Work Planning and Prioritization
- Relationship building
- Itinerary planning
- Event planning
Timeline
Banker
BNZ
01.2004 - Current
Volunteer Coordinator
Hospice Of The Comforter
04.1999 - 07.2001
Human Resource Assistant
1st National Bank Of Central Florida
05.1998 - 07.1999
Peak Time Teller
Barnett Bank/Nations Bank
09.1997 - 05.1998
Assistant Director, Group Sales
Maryland Baseball/Bowie Baysox
06.1995 - 09.1997
Catering Sales Manager
Seasons Resort And Conference Center
04.1994 - 06.1995
Bachelor of Science - Hospitality and Tourism Management
Grand Valley State University
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