Laurie Sarich
Hamilton,WKO
Summary
Career Consultant with extensive experience at OCTEC Employment Services, recognized for excellence in career counseling and program management. Demonstrated success in advancing workforce development through strategic stakeholder partnerships and comprehensive training initiatives. Highly skilled in leveraging technology and possesses strong verbal and written communication abilities, leading to notable improvements in client outcomes and operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Consultant
OCTEC Employment Services
Northern Beaches, Sydney
02.2022 - 01.2025
- Oversaw caseload of 50+ participants.
- Facilitated client interviews to evaluate professional aspirations and career objectives.
- Ensured precise documentation of every client engagement through CRM systems.
- Assessed client advancement with regard to set milestones in action plan framework.
- Engaged stakeholders in developing strategies for addressing employment obstacles.
- Facilitated career-related decision-making through skill, ability and interest assessments.
- Spearheaded collaborations with local businesses to support workforce development.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw operations at two separate locations.
Production Assistant
Roystons Aluminum
Brookvale, Sydney
05.2019 - 02.2022
- COVID lockdown work transition
- Assembled security doors and fly screens following specific requirements.
- Checked shipments against invoices to verify quantities received.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Assisted with loading and unloading of trucks during peak periods.
- Provided support to other team members whenever needed.
Customer Service Team Lead
AIMIA Loyalty Solutions
CBD, Sydney
11.2014 - 03.2019
- Managed daily operations of the team including scheduling shifts, assigning tasks.
- Analyzed customer service metrics to prepare reports for management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular training sessions on product knowledge and customer service skills.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Implemented company processes to effectively resolve customer service issues.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelors of Te Reo Māori - Te Pīnakitanga Ki Te Reo Kairangi -
Te Wananga O Aotearoa
Te Rapa, NZ11-2025
Skills
- Career counseling
- Training and facilitation
- Networking strategies
- Program management
- Team building
- Regulatory compliance
- MS office
- Customer service
- Conflict resolution techniques
- Verbal and written communication
- Community outreach
- Case management
Affiliations
- Kapahaka tutor and community leader
- Cultural advisor at NSW Māori Rugby League Association
- Cultural festival organizer
Accomplishments
- Tutor of Te Raranga Whānui Kapahaka gaining entry to Te Matatini in 2013 and 2015
Certification
- Current clean restricted NZ license (qualify for full 06/25)
- Mental Health first aid qualified
- NSW Working with Children Check verified
- Passed NSW Police Check to work within vulnerable communities
Timeline
Career Consultant
OCTEC Employment Services
02.2022 - 01.2025
Production Assistant
Roystons Aluminum
05.2019 - 02.2022
Customer Service Team Lead
AIMIA Loyalty Solutions
11.2014 - 03.2019
Bachelors of Te Reo Māori - Te Pīnakitanga Ki Te Reo Kairangi -
Te Wananga O Aotearoa
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