Lauriel Muaiava
Auckland ,Remuera
Summary
I am dedicated to offering exceptional assistance to team members and clients. I am skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Naturally upbeat with strong relationship-building abilities, I am a hardworking, empathetic individual with strong interpersonal and problem-solving skills. I am always driven and focused to succeed in all intended endeavours. Strong in team environments and a highly independent, creative individual with an all-around positive and friendly attitude.
Restricted Licence
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
City Fitness
11.2021 - Current
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Confirmed PT appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly.
- Signing up new members.
- Keeping the gym in presentable condition.
- Gym opening/closing operations.
Waitress/Bartender
Monsoon Poon
04.2021 - 12.2021
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
The Albany Pub
09.2020 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Placing customers' TAB bets.
- Kept bar presentable and well-stocked to meet customer needs.
Barista
Cereal Killa Cafe
08.2020 - 11.2020
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Greeting and seating customers
- Cafe opening and closing procedures
- POS and Uber orders
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Sales Consultant
Brand Developers Ltd
06.2020 - 07.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to incoming customer callers.
- Stayed knowledgeable on the latest company innovations and technological advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Reaching weekly targets/incentives by selling high-end products such as workout machines and footwear.
Retail Sales Assistant
Mikko Shoes
11.2019 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in person and via telephone.
- Brand knowledge of high-end shoes and bags (Ecco, Arche) with attention to detail.
- Store opening and closing procedures.
Events Team Member
Red Badge
09.2019 - 01.2020
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Cashier/Barista
EP Catering
10.2018 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Served food and beverages.
Barista/Crew Member
McDonald's
02.2017 - 07.2019
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
Education
Bachelor of Business - AUCKLAND CITY
Auckland University of Technology
55 Wellesley Street East, Auckland CBD 1010Tourism Certificates - Hospitality, Travel, Tourism & Flight Attending
New Zealand School of Tourism
360 Queen Street, Auckland CBD 101012.2019
Skills
- Office Management
- Scheduling
- File Management
- Administrative Support
- Team Player Attitude
- Attention to Detail
- Effective Communication
- High-Speed Typing Proficiency
- Time Management
- First Aid/CPR
- [Microsoft] Software Proficiency
- Multitasking
- Active Listening
- Calm Under Pressure
- Interpersonal
Certification
Certificate of Completion - First Aid and CPR Training Company Ltd (FACTCO)
Essential Workplace First Aid Training - [Valid for 2 years]
Issued May 16 2023
References
Riki Vailea | City Fitness K Road | Club Manager
022 585 5469
rikivailea@cityfitness.co.nz
Justin Hwoarang | City Fitness Queen Street | Club Manager
021 2148 434
justin.hwang@cityfitness.co.nz
Joanne Hennessey | City Fitness Queen Street | Previous Club Manager
027 455 1041
Virginia Mau | Personal Referee
021 266 1848
virginiamau32@gmail.com
Braydon Taiapa | Personal Referee
020 4141 1875
braydon.taiapa@gmail.com
Timeline
Receptionist
City Fitness
11.2021 - Current
Waitress/Bartender
Monsoon Poon
04.2021 - 12.2021
Bartender
The Albany Pub
09.2020 - 04.2021
Barista
Cereal Killa Cafe
08.2020 - 11.2020
Sales Consultant
Brand Developers Ltd
06.2020 - 07.2020
Retail Sales Assistant
Mikko Shoes
11.2019 - 02.2020
Events Team Member
Red Badge
09.2019 - 01.2020
Cashier/Barista
EP Catering
10.2018 - 07.2019
Barista/Crew Member
McDonald's
02.2017 - 07.2019
Bachelor of Business - AUCKLAND CITY
Auckland University of Technology
Tourism Certificates - Hospitality, Travel, Tourism & Flight Attending
New Zealand School of Tourism
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