Lavanya Shetty
Lower Hutt,WGN
Summary
Experienced Senior Caregiver with three years of dedicated service providing compassionate care to elderly individuals. Prior to transitioning to caregiving, I enjoyed a dynamic career as a Senior Tour Manager, traveling extensively around the world. Adept at creating supportive environments and assisting with daily activities, I bring a unique blend of global exposure, organizational prowess, and interpersonal skills to the role. Proven ability to manage logistics, coordinate travel plans, and ensure the well-being of clients. Committed to delivering top-notch care and leveraging diverse skills from both roles to enhance the quality of life for seniors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Shona McFarlane Retirement Village
12.2021 - Current
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Care Giver
Tairua Residential Care
12.2020 - 12.2021
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Senior Tour Manager
Thomas Cook Travel India
04.2013 - 02.2019
- Designed and executed comprehensive itineraries for international tours, ensuring a balance of cultural, recreational, and educational activities.
- Coordinated logistics such as transportation, accommodation, meals, and guided tours for groups ranging from 20 to 50 participants
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Conducted tours in different parts of the world
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Deputy Manager of Customer Service
WNS Global Services Private
04.2007 - 04.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Bachelors in Commerce And Management - Accounts
Mumbai University
Mumbai Post Graduate Diploma - Hotel Management And Tourism
Pacific International Hotel Management School
New Plymouth, NZ04.2020
Skills
- Logistic management
- Itinerary planning
- Crises management
- Multicultural sensitivity
- Healthcare software
- Effective communication
- Patient care
Certification
New Zealand Certificate in Health and wellbeing (Level 3)
Languages
English
Full Professional
Hindi
Professional Working
Hobbies
Reading
Travelling
Fitness and excercise
Timeline
Senior Caregiver
Shona McFarlane Retirement Village
12.2021 - Current
Care Giver
Tairua Residential Care
12.2020 - 12.2021
Senior Tour Manager
Thomas Cook Travel India
04.2013 - 02.2019
Deputy Manager of Customer Service
WNS Global Services Private
04.2007 - 04.2012
Bachelors in Commerce And Management - Accounts
Mumbai University
Post Graduate Diploma - Hotel Management And Tourism
Pacific International Hotel Management School
New Zealand Certificate in Health and wellbeing (Level 3)
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