Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laveai Naea

Laveai Naea

Auckland,Clover Park

Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level on logistics position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Airport - Flights Security

Secure Flight
03.2020 - 03.2023
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.

Ramp Agent

Swissport NZ
04.2017 - 03.2020
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Connected electrical power unit and hoses to aircraft.
  • Shipped material and performed boxing, packing, labelling, and preparation of related documents.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Stocked aircraft cabins with necessary equipment and supplies.

BNZ Customer Service

Bank Of New Zealand
10.2014 - 01.2017
  • Achieved personal performance goals through effective call management, prioritization, and time management.
  • Created and maintained detailed database to develop promotional sales.
  • Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Mail Officer

NZ Post
03.2010 - 03.2014
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Demonstrated strong attention to detail when verifying postage payments preventing revenue loss.
  • Streamlined the mailroom workflow by organizing incoming and outgoing mail effectively.
  • Enhanced customer satisfaction with timely and accurate mail deliveries.
  • Provided excellent customer service, addressing inquiries regarding mail services, shipping options, and delivery times.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Conducted regular inventory checks to ensure adequate supplies for smooth operation of the mailroom.
  • Maintained a clean work environment that was free from clutter allowing for better focus on tasks.
  • Collaborated with team members to maintain a well-organized work environment for optimal productivity.

Receptionist Administrator

H&M Clothing
08.2008 - 01.2010
  • Handled complaints and questions, and re-directed calls to other team members.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.

Education

High School Diploma -

MIT
Manukau, NZ
08.2012

High School Diploma -

Travel And Tourism College
Central Auckland
04.2009

Skills

  • Behavioral analysis
  • Customer service and assistance
  • Patience and Empathy
  • Vigilance and awareness
  • Emergency Preparedness
  • Airport Certified Employee
  • Operations Management
  • Access Control
  • Passenger Screening
  • Integrity and Honesty
  • Team Development
  • Self-Directed
  • Organization and Time Management
  • Problem-Solving

Timeline

Airport - Flights Security

Secure Flight
03.2020 - 03.2023

Ramp Agent

Swissport NZ
04.2017 - 03.2020

BNZ Customer Service

Bank Of New Zealand
10.2014 - 01.2017

Mail Officer

NZ Post
03.2010 - 03.2014

Receptionist Administrator

H&M Clothing
08.2008 - 01.2010

High School Diploma -

MIT

High School Diploma -

Travel And Tourism College
Laveai Naea