Lavenia Lovodua
Auckland,AUK
Summary
Background has largely been in customer service and administration using quality management systems to meet customer needs and create standard operating procedures. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookings Administrator
AUT Sport & Fitness Centres
02.2024 - Current
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and us as service providers.
- Quarterly reviews of current processes for potential improvements, sharing insights with management for continuous optimization of the work environment..
- Coordinated bookings for multiple departments and 10-20 external clients, ensuring optimal use of resources and time management.
- Managed up to 30 new of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
- Developed strong relationships with clients, leading to repeat business and increased revenue.
- Streamlined booking processes by implementing an efficient scheduling system, resulting in improved customer satisfaction.
Receptionist
AUT Sport & Fitness Centres
07.2022 - 01.2024
- 1.5 years doing financial account management and supporting member accounts and recording member information for over 50 clients a day using several quality management systems.
- Evaluated standard operating procedures and identified improvement opportunities to develop revisions for systems and procedures
- Recently tasked with increasing the sites debtor repayments through follow-up phone calls and emails.
- Troubleshot employee concerns and recommended corrective actions to resolve issues
Administrator
Jekia Services
10.2020 - 12.2021
- Handled a single clients business for a year, coordinating work for roughly 15-20 sites per week on average.
- Handling monthly based timesheets, job sheets, site inductions, and certification paperwork as well as annual stock take of parts and consumables.
- Other responsibilities included managing and coordinating work site order paying respect to priority, location, and time/fuel efficiency.
- Keeping in contact the client, third-party contractor, and customers.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Education
High School Diploma -
Rangitoto College
Auckland, AUK11.2018
Skills
- Microsoft suite
- Xerox
- Momentous
- Creating standard operating procedures
- Purchase Orders and AR Invoices
- Certification paperwork
- Customer support
- Scheduling creation and management
- Computer literacy
- Client relationship building
- Client relationship management
Certification
- Full driver’s license – issued 2018
- Human Centred Design course - completed 2024
- Workplace first aid – issued 2024
Timeline
Bookings Administrator
AUT Sport & Fitness Centres
02.2024 - Current
Receptionist
AUT Sport & Fitness Centres
07.2022 - 01.2024
Administrator
Jekia Services
10.2020 - 12.2021
- Full driver’s license – issued 2018
- Human Centred Design course - completed 2024
- Workplace first aid – issued 2024
High School Diploma -
Rangitoto College
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